Warehouse account Management

About Company:

About the Role:

The Warehouse Account Management role at TEST COMPANY, TEST is a pivotal position responsible for overseeing and optimizing the relationship between the warehouse operations and its clients. The primary goal is to ensure seamless coordination of inventory management, order fulfillment, and client communications to enhance customer satisfaction and operational efficiency. This role involves analyzing account performance, identifying opportunities for process improvements, and collaborating with cross-functional teams to implement solutions. The successful candidate will act as the main point of contact for key accounts, managing expectations and resolving any issues promptly. Ultimately, this position drives the alignment of warehouse capabilities with client needs to support business growth and service excellence.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Minimum of 3 years experience in warehouse operations, account management, or logistics coordination.
• Proficiency in warehouse management systems (WMS) and Microsoft Office Suite, especially Excel.
• Strong communication and interpersonal skills to effectively manage client relationships.
• Demonstrated ability to analyze data and generate actionable insights.

Preferred Qualifications:

• Experience with ERP systems such as SAP or Oracle.
• Certification in Supply Chain Management or Logistics (e.g., APICS, CSCMP).
• Previous experience working in a fast-paced warehouse or distribution center environment.
• Knowledge of inventory control best practices and regulatory compliance.
• Advanced skills in data visualization tools such as Power BI or Tableau.

Responsibilities:

• Manage and maintain strong relationships with assigned warehouse accounts, serving as the primary liaison between clients and internal teams.
• Monitor inventory levels, order processing, and delivery schedules to ensure timely and accurate fulfillment of client orders.
• Analyze account data and warehouse performance metrics to identify trends, forecast needs, and recommend improvements.
• Coordinate with warehouse staff, logistics, and customer service teams to resolve any operational issues or discrepancies.
• Prepare regular reports and updates for clients and senior management regarding account status, challenges, and opportunities.
• Develop and implement account-specific strategies to enhance service quality and operational efficiency.
• Assist in contract negotiations and renewals by providing insights into client requirements and warehouse capabilities.
• Open to Travel
• Drives the Process

Skills:

In this role, strong communication skills are essential for maintaining clear and professional interactions with clients and internal teams, ensuring expectations are aligned and issues are resolved efficiently. Analytical skills are used daily to interpret warehouse data and client metrics, enabling informed decision-making and strategic planning. Proficiency with warehouse management and ERP systems facilitates accurate tracking of inventory and order statuses, which is critical for operational success. Organizational skills help manage multiple accounts simultaneously, prioritize tasks, and meet deadlines in a dynamic environment. Additionally, problem-solving abilities are applied to address logistical challenges and improve processes, contributing to enhanced client satisfaction and warehouse performance.