Dealer Services Manager

Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we've been revolutionizing outdoor cooking ever since. We're a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us!

Position Summary:

The Dealer Services Manager leads the Dealer Services team, supporting Traeger's Specialty dealers. This role ensures seamless daily operations, manages escalations, drives process improvements, and represents the team in cross-functional initiatives to deliver best-in-class dealer experience.

Job Duties:

• Provide day-to-day leadership and management for the Dealer Services team and workflow.
• Define and implement team goals, KPIs, SOPs, and process improvements aligned with organizational objectives.
• Monitor team and agent performance using Salesforce and other tools; recommend and implement process enhancements to meet performance targets.
• Own key operational processes including OTIF, STFU, quarter close, allocation, and the prebook program.
• Manage and maintain dealer pricing lists across all relevant accounts.
• Own relationship with call center vendor partners.
• Lead regular calibration sessions with internal team members and external vendor partners.
• Collaborate with Sales, Planning, IT, and Logistics to ensure accurate and timely order fulfillment.
• Oversee core team functions such as order entry, warranty claims, and credit memo processing.
• Act as the primary escalation point and ensure timely resolution of dealer issues.
• Maintain strong communication with Field Sales teams to ensure dealer alignment and satisfaction.
• Guide vendor teams through onboarding, agent coaching, and performance feedback.
• Analyze data to identify operational improvements and cost-saving opportunities.
• Represent Dealer Services in cross-functional meetings and strategic initiatives.

Requirements:

• 3+ years of experience in management or team leadership role.
• Strong communication, leadership, and organizational skills.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint); Salesforce experience preferred.
• Demonstrated experience working cross-functionally and managing vendor relationships.
• Bachelor's degree in Business, Supply Chain, or related field preferred.

• Why You Will Love To Work Here:

  • Be part of the most disruptive force in outdoor cooking
  • Join a true team working towards a common goal
  • Culture of risk-taking, innovation & quality
  • So.Much.Food.
  • Full medical/dental/vision packages to fit your needs
  • 401K to help you plan for the future
  • Tuition reimbursement
  • Individual professional development programs & initiatives to help you grow professionally
  • Great discounts on all things Traeger
  • Did we mention all the food?