Warehouse & eCommerce Operations Specialist

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a / mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

The Warehouse & eCommerce Operations Specialist is responsible for the daily operational execution of warehouse logistics and online order fulfillment supporting multiple cosmetic surgery clinics nationwide and a direct-to-consumer eCommerce platform. The position requires strong attention to detail, operational discipline, inventory accuracy, and a high level of accountability.

Warehouse Operations

• Oversee day-to-day warehouse operations in alignment with company policies and operational standards
• Oversee receiving, warehousing, distribution, and inventory control processes
• Maintains accurate stock levels and reconciles physical inventory with data storage systems
• Coordinates inbound and outbound shipments with vendors, freight carriers, and clinics nationwide
• Optimizes warehouse layout to maximize space utilization and operational efficiency
• Ensures compliance with all warehousing, shipping, and transportation regulations
• Maintains health, safety, hygiene, and security standards in accordance with OSHA guidelines
• Performs regular cycle counts and assist with forecasting and replenishment planning
• Investigates and resolves inventory discrepancies
• Assists with supply chain continuity and product availability planning
  
  

eCommerce Operations & Shipping

• Processes, picks, packs, and ships all eCommerce orders accurately and within established timeframes
• Ensures timely fulfillment and delivery tracking for customer orders
• Manages shipping platforms (UPS, FedEx, USPS, etc.) and negotiates rates when applicable
• Coordinates returns, exchanges, and reverse logistics
• Maintains accurate product listings, SKU data, and inventory synchronization between warehouse and online platforms
• Monitors order accuracy, shipping performance metrics, and customer satisfaction indicators
• Identifies and resolves fulfillment delays or shipping issues
• Supports promotional launches, restocks, and product rollouts
• Maintains packaging standards to protect product integrity and brand presentation
  
  

Coordination & Reporting

• Liaise with clinic administrators, clients, vendors, and transport providers
• Provides operational reporting to leadership as needed
• Monitors quality of service and implement improvements when necessary
• Plans daily work tasks and rotations to ensure operational flow
• Completes additional duties as assigned
  
  

Skills

• Strong experience in distribution, shipping, logistics, and warehouse operations
• Experience with inventory management systems and forecasting techniques
• Knowledge of shipping platforms and eCommerce fulfillment systems
• Strong analytical and reconciliation skills
• Excellent attention to detail and organizational skills
• Strong time management and problem-solving skills
• Professional verbal and written communication skills
• Excellent organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)
• Ability to work independently with minimal supervision
• Bilingual in Spanish preferred
  
  

Education & Experience

• Associate’s degree in Logistics, Supply Chain, Business, or related field preferred
• Minimum 2 - 4 years’ experience in warehouse and shipping operations
• Experience supporting multi-location distribution environments preferred
• Forklift certification required
• OSHA certification required
  
  

Physical Requirements

• Ability to lift, pull, or push up to 100 lbs.
• Ability to stand, squat, bend, and lift for extended periods
• Ability to operate warehouse equipment safely
  
  

Travel Requirements

• Local travel as needed
• Other travel may be required for new location setups in various states
• Must possess a valid and active driver’s license