Warehouse IT Technical Support

Responsibilities

• Provide comprehensive technical support for hardware, software, and network issues within the warehouse environment
• Troubleshoot and resolve equipment problems related to computers, mobile devices, printers, scanners, and other peripherals
• Assist users with operating systems such as Windows, macOS, and Linux, ensuring optimal performance and security
• Manage help desk tickets efficiently by documenting issues, tracking resolutions, and following up to ensure customer satisfaction
• Support network infrastructure including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPNs, firewalls, and TCP troubleshooting
• Maintain user accounts through Active Directory management and enforce security policies via GPO (Group Policy Objects)
• Collaborate with IT teams to implement system updates, perform hardware replacements or upgrades, and troubleshoot connectivity issues

Qualifications

• Proven experience in IT support or desktop support roles within a warehouse or logistics setting
• Strong knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP troubleshooting
• Proficiency with Windows operating systems; familiarity with macOS and Linux is a plus
• Experience supporting computer hardware including desktops, laptops, mobile devices, printers, and scanners
• Ability to diagnose software issues related to operating systems and applications using help desk systems and analysis skills
• Excellent communication skills to effectively assist users at all levels of technical proficiency
• Familiarity with Active Directory management and customer support ticket management tools
• Knowledge of IT infrastructure components including switches, routers, DNS servers, and firewall configurations

Pay: $25.00 - $29.00 per hour

Work Location: In person