Warehouse Manager

Alay is a rapidly growing athleisure brand dedicated to creating premium quality, eco-friendly apparel and accessories. As an e-commerce-focused business, we strive to combine sustainability with style, offering customers high-quality and environmentally conscious products. Although we do not yet have a fully established in-house manufacturing facility, we are committed to constant innovation and delivering excellence in every aspect of our operations. Join us as we continue to revolutionize the way people view sustainable fashion.

We are looking for a  detail-oriented and proactive Warehouse Manager  to oversee daily warehouse operations and ensure smooth inventory movement, order fulfillment, and dispatch processes. The ideal candidate will play a key role in maintaining accuracy, efficiency, and coordination between the warehouse, supply chain, and customer support teams.

• Manage day-to-day warehouse activities including receiving, storage, picking, packing, and dispatch
• Ensure accurate  inventory management , stock counts, and SKU tracking
• Implement and maintain  FIFO  and best warehousing practices
• Maintain cleanliness, organization, and safety standards within the warehouse
• Supervise warehouse staff and coordinate shift schedules

• Coordinate with the  supply chain and procurement teams  on inbound shipments and stock planning
• Track stock movement and highlight low stock, overstock, or slow-moving items
• Assist in managing  vendor deliveries , returns, and replacements
• Support shipment planning to reduce delays and operational bottlenecks
• Maintain records for goods received, dispatched, and returned

• Ensure timely and accurate order processing for e-commerce and retail channels
• Coordinate with courier and logistics partners for daily pickups and deliveries
• Monitor dispatch timelines and resolve shipment-related issues

• Work closely with the  customer support team  to resolve:
• Order discrepancies
• Missing or incorrect items
• Exchange and return requests
• Ensure returned products are properly inspected, restocked, or flagged
• Help reduce customer complaints related to fulfilment and delivery

• Prepare daily, weekly, and monthly warehouse and inventory reports
• Identify inefficiencies and recommend process improvements
• Support implementation of warehouse systems, SOPs, and inventory tools

• Proven experience as a  Warehouse Manager or Supervisor
• Strong understanding of inventory control and warehousing processes
• Working knowledge of supply chain coordination  and logistics
• Experience handling  e-commerce order fulfillment
• Basic understanding of customer support workflows  related to shipping and returns
• Comfortable using inventory systems, spreadsheets, and order management tools
• Strong organizational, communication, and problem-solving skills
• Ability to manage teams and meet deadlines in a fast-paced environment

• Experience in  fashion, apparel, or retail brands
• Exposure to supply chain planning or procurement
• Experience working with courier partners and last-mile logistics
• Familiarity with Shopify or similar e-commerce platforms

• Be part of a growing fashion brand
• Hands-on role with real impact on customer experience
• Opportunity to grow into broader  operations or supply chain leadership