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Warehouse Quality Lead

Description

Hi there, we’re Article. We’re an online furniture company creating remarkably better furniture experiences one sofa at a time. And as the Warehouse Quality Lead, you’ll be responsible for in-field assessment of quality issues across our network of warehouses across the US and Canada. You will partner closely with our warehouse and logistics teams, and help drive process improvements.

Why We Need You:

In this cross-functional role, you will work with cross-functional teams to maintain our high levels of product quality. Ensuring our product quality that is delivered to our customers is of key importance, to ensure this happens, you will conduct inspections and audits, do root cause analysis, work on process improvements and projects to improve the quality and performance of owned inventory.

Why Article?

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

Location: 400 Park Center Drive, Patterson, California, 95363, US

Schedule: Monday - Friday working in our Patterson Fulfillment center (Open to traveling to our other networks across the United States and Canada up to once or twice per month). More frequent travel could be required in the event of a major project.

About the team:

You will lead a team of 5 that consists of 2 Junior Quality Specialists, 1 Quality Specialist, and 1 Senior Quality Specialist.

What You'll Do:

Inspect stock and returns with known or suspected non-conformances or issues, and conduct root cause analysis as required.
Review products with high delivery damage rates or other damages, and conduct in-field investigation on root cause of issue.
Provide training to warehouse and third-parties on inspection procedures and requirements.
Work with internal and external stakeholders to develop solutions for quarantined units.
Lead implementation of solutions for quarantined solutions as needed when there is a backlog or for projects that only require basic warehouse solutions.
Conduct validation testing for stock undergoing improvements, and conduct basic drop testing/performance testing on products with suspected issues or non-conformances.
Act as lead quality representative in event of critical issues on stock, and travel as required to conduct in person assessment of issues.
Conduct audits on incoming containers to verify conformance to standards, and to verify the implementation of CAPAs for container or packaging related specifications such as hex feet placement or box labelling.
Conduct investigation/inspection and prepare reports on damaged product received on container.
Conduct inspections on the first incoming container of new products (as required).
Manage warehouse quality team; prioritize incoming work and provide ongoing training and development.
Provide support to Vendor Quality Team for North America suppliers to conduct supplier visits for inspections, sample reviews or CAPA work.
Conduct root cause analysis on issues related to product damages and handling in collaboration with VQT, WHF, LOG, and TPD .
Collaborate with internal team and cross-functional stakeholders on process improvements, SOPs and other projects as required.

Who You Are:

The Experience: You bring 5+ years of furniture-specific quality, supply chain, or inspection experience.
The Specialist: You are an expert at furniture testing (like drop tests), assembly checks, and creating clear CAPA (Corrective Action) reports.
The Problem Solver: You use root-cause analysis to identify process gaps and recommend corrective actions for both current and future production.
The Collaborator: You are a strong, independent decision-maker who can also communicate effectively with cross-functional teams and external suppliers.
The Pace: You thrive in high-speed environments and maintain a continuous improvement mindset under pressure.
The Physicality: You are able to lift/maneuver up to 75 lbs. solo and 300 lbs. with a team.
The Essentials: You are willing to undergo a criminal background check and participate in E-Verify.

Perks & Benefits

Benefits-eligible (After 90 days of employment)
- Medical, Dental, & Vision coverage
- Life Insurance
- Disability insurance
- Vacation, Holidays & Sick/Wellness Days
  - 48 hours Sick/wellness (6 days, accrued annually)
  - 8 paid holidays + 1 Inclusion & Diversity day
  - 120 hours (3 weeks) paid vacation (accrued annually)
Other Benefits/Perks
- 4% 401K matched contribution
- Paid maternity and parental leave
- 45% Employee discount + 15 % family & friends discount

The salary range is $85,000 to $95,000. The starting salary will be determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity.

#INDARTICLEWH

About Article

Hi there, we’re Article. Since 2013 we’ve been redefining the furniture industry one sofa at a time.

Vancouver, Canada is home to our HQ (and our first retail store)
Ho Chi Minh City, Vietnam is home to our Asia HQ
Our US and Canadian logistics network serves our customers coast to coast

Artificial Intelligence (AI) in Hiring:

At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.

From us, you can expect that humans make hiring decisions.

Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.

The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization:

Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US-based roles, Article participates in E-Verify

Be Aware of Scam Jobs/ Recruitment Fraud:

Click here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.

Equal Opportunity Statement:

At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations:

Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.

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