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Warehouse Supervisor

ACT Fulfillment is seeking a motivated, self-starting professional to join our growing team. This role partners closely with Leadership and Operations to support safety initiatives and drive operational excellence within our Employee Stock Ownership Plan (ESOP) company.

With three facilities totaling more than 1.5 million square feet, ACT Fulfillment serves customers across a diverse range of industries, including electronics, gaming, consumer goods, footwear, and apparel. While our service offerings are broad, our commitment remains focused on quality, accuracy, and strong customer relationships. Our continued growth is built on the strength of our people and partnerships.

Essential Functions

Oversee daily warehouse operations, including receiving, storing, picking, and shipping materials
Train, supervise, and evaluate warehouse associates; assign and monitor daily tasks
Conduct shift meetings to communicate operational updates, safety information, and performance expectations
Ensure inbound and outbound shipments are accurate, timely, and free of damage
Promote and enforce safe operating procedures; troubleshoot equipment issues and ensure preventive maintenance is completed
Maintain working knowledge of all operating systems and warehouse technology relevant to the assigned area
Provide leadership that fosters a strong, engaged, and high-performing workforce
Support warehouse employees in diagnosing operational issues and implementing solutions
Monitor employee performance and administer corrective action in partnership with Human Resources, ensuring compliance with company policies and safety guidelines
Develop and manage employee work schedules and staffing plans to meet operational demands
Manage project scope by documenting and obtaining approval for operational changes as needed
Monitor quality standards to ensure compliance with company policies and procedures
Complete assigned responsibilities efficiently, maintaining organization and meeting established deadlines
Demonstrate professionalism, mutual respect, and integrity in all interactions
Manage timekeeping and attendance procedures for warehouse employees
Perform other duties as assigned

Knowledge, Skills, and Abilities

Minimum of five (5) years of experience in a warehouse or logistics environment
Minimum of three (3) years of supervisory experience is required
Bachelor’s degree in business, Logistics, Supply Chain Management, or a related field preferred. Equivalent combination of education and relevant work experience will be considered
Strong supervisory and leadership skills
Excellent verbal and written communication skills with the proven ability to collaborate effectively across all levels of the organization
Exceptional organizational and time management skills
Experience working in a multi-shift operation highly desired
Ability to manage multiple complex projects simultaneously while meeting deadlines in a fast-paced environment
Demonstrated ability to work effectively within a team and promote a positive work environment
Solid math and technical aptitude
Proactive problem-solver who generates ideas, seeks information, and takes initiative to resolve issues
Forklift certification required
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with a Warehouse Management System (WMS) required
Experience with Davinci preferred
Demonstrated ability to quickly identify, troubleshoot, and resolve issues using sound judgment, professionalism, and diplomacy
Ability to assess situations effectively and escalate issues appropriately and in a timely manner