Warehouse Supervisor

For Logistica A DP World Company

Job Purpose: To manage daily warehouse operations, ensure smooth workflow, maintain compliance with quality, safety, and environmental standards, and support team performance to meet operational objectives.

Key Responsibilities:

• Supervise and follow up on receiving activities, order processing, stock rearrangements, and participate in other warehouse operations such as inventory counting.
• Review and respond promptly to emails from colleagues and clients, taking necessary actions.
• Communicate directly with clients to fulfill operational requirements and provide requested reports.
• Conduct regular warehouse walkthroughs to monitor workflow, ensure compliance with company policies, and address any violations.
• Allocate tasks and equipment to team members and request additional temporary labor from the warehouse supervisor when required.
• Coordinate employee schedules, including holidays, shift rotations, and rest periods, to ensure adequate coverage.
• Prepare and submit shift handover reports summarizing receiving activities and order processing status to colleagues and warehouse management.
• Hold brief meetings at the beginning of each shift to discuss challenges, set work priorities, and address occupational safety and health topics.
• Evaluate team members’ performance and provide coaching or guidance to support continuous improvement.
• Escalate unresolved issues to warehouse management.
• Implement and maintain the quality management system.
• Ensure that customer complaints are handled effectively.
• Follow up on compliance with GDP/GMP standards and instructions.
• Comply with OH&S policies, standards, objectives, and training requirements.
• Report all incidents (accidents or near misses).
• Participate in relevant risk assessments.
• Comply with environmental management standards, objectives, and training.
• Immediately report any environmental incidents.

Qualifications & Experience:

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field (preferred)
• Minimum 7 years of warehouse/logistics experience.
• Excellent leadership, communication, and problem-solving skills.
• Proven ability to manage teams in a fast-paced, high-volume environment.
• Strong understanding of safety and compliance regulations.