Warranty Claims Analyst

Job Information

Responsible for adjudication of Company product warranty claims in North America, including processing of warranty claims based on product and policy knowledge, product-specific system maintenance, communication of policy changes, warranty process and procedure improvements, dealer audits and warranty reporting as assigned.

Role & Responsibility

Warranty Claims Management

• Review dealer-submitted warranty claims for adherence to policy and fair reimbursement.
• Ensure accurate information and coding on claims for issue detection and supplier recovery.
• Suggest and implement opportunities to improve policy or process to increase internal operating efficiencies, improve validity and recovery of claim expenses, or increase ease of dealer claim input and/or quality of information.

Reporting and Communication

• Create and maintain essential warranty reporting as required by the business. This including monthly reporting maintenance and execution, design of new reports as required, and custom reporting support for project teams as needed.
• Communication of report data to stakeholders.
• Communication and training on policy and procedure changes to dealers and internal staff.

Job Requirement

• Education: Associates degree in a technical field. Bachelors degree preferred.
• Experience: 2>5 years administrative, accounting, sales or technical
• Travel: <10%
• Lean Six Sigma Greenbelt Certification Preferred
• Trouble shooting skills.
• Comprehensive knowledge of Bobcat products is recommended.
• Effective verbal & written communication skills.
• Excellent organizational, prioritization and planning skills.
• Fluency in MS Office Suite (strong proficiency with Excel required)