Warranty Manager and Handyman

Honor God + Build Inspired = Dreams Realized

Do the Right Thing – Encouraging and kind, honesty even in mistakes, operates in client’s best interests & assisting them outside our scope.

“For we are His workmanship, created in Christ Jesus for good works, which God prepared beforehand so that we would walk in them.” Eph 2:10

Driven – Diligent, getting things done, self-starter, sense of urgency.

“Whatever you do, do your work heartily, as for the Lord and not for people.” Colossians 3:23

Pursuing Excellence – Above and beyond in communication, cleanliness, and customer service, better today than yesterday, learning and using improved methods for doing our jobs.

“Moreover, there are many workmen with you, stonecutters, masons of stone, and carpenters; and all of them are skillful in every kind of work.” 1 Chron. 22:15

Job Requisition: Full-Time Warranty Manager & Handyman

Location: Central Texas

Company: Luxury Custom Home Builder

Employment Type: Full-Time, On-Site

Reports To: Director of Construction

About Us

We are a premier luxury custom home builder serving Central Texas, known for exceptional craftsmanship, personalized service, and homes that exceed expectations. We are seeking a highly skilled and customer-focused Warranty Manager & Handyman to oversee post-construction support, deliver high-quality repairs, and uphold our reputation for excellence long after homeowners move in.

Position Summary

The Warranty Manager & Handyman manages all homeowner warranty requests from intake to completion, performs skilled repairs, coordinates trade partners when necessary, and ensures an exceptional homeowner experience throughout the warranty period. This role requires strong communication skills, hands-on craftsmanship, and professionalism suited for luxury residences. The position reports directly to the Director of Construction.

Key Responsibilities

Warranty Management

- Serve as the primary point of contact for homeowners regarding warranty issues and service requests.

- Evaluate, diagnose, and document warranty claims; determine in-house vs. trade partner resolution.

- Schedule and oversee warranty appointments and subcontractor work.

- Maintain accurate records of service requests, completed work, materials, and homeowner communication.

- Ensure all warranty work meets company quality expectations and is completed within required timelines.

- Conduct post-closing check-ins, 30-day walks, and 11-month warranty walks.

Handyman & Repair Duties

- Perform high-quality home repairs appropriate for luxury homes, including:

- Drywall patches and paint touch-ups

- Trim, door, and hardware adjustments

- Light electrical repairs (as permitted by code)

- Minor plumbing fixes

- Caulking, grout repair, weatherstripping

- Basic carpentry tasks

- Troubleshoot issues and provide efficient, clean, and effective solutions.

- Maintain an organized, well-stocked personal tool set and service supplies.

Customer Experience & Communication

- Deliver a premium customer experience through professionalism, clarity, and follow-through.

- Clearly explain findings, timelines, and next steps to homeowners.

- Uphold company standards in communication, appearance, and workmanship.

- Provide the Director of Construction with ongoing feedback on recurring issues or quality trends.

Qualifications & Experience

- 3+ years of experience in residential construction, warranty service, or professional handyman work.

- Experience in custom or luxury home environments strongly preferred.

- Solid understanding of residential building systems and high-end finishes.

- Ability to interpret construction plans and understand basic building code requirements.

- Strong communication, organization, and customer-service skills.

- Valid driver’s license and clean driving record.

- Ability to lift 50+ lbs and work in attics, on ladders, and outdoors as needed.

Personal Traits That Lead to Success

- Professional and polished presence

- Detail-oriented with high craftsmanship standards

- Strong problem-solving skills

- Dependable, punctual, and self-directed

- Calm, respectful, and solutions-focused when working with homeowners

- Organized and consistent in managing tasks and documentation

Compensation & Benefits (customizable)

- Competitive salary based on experience

- Fuel card or mileage reimbursement

- Health, dental, and vision benefits

- Paid time off and paid holidays

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person