Warranty & Reliability Specialist - Electrical

The FCA Quality Organization is currently seeking a Warranty & Reliability Specialist to join our Quality team at FCA's Quality Engineering Center in Auburn Hills, Michigan. The Warranty & Reliability Specialist is responsible to facilitate and lead quality teams to assist with identification and corrective actions of failures identified through the analysis process. The candidate must have a proven track record for developing and executing standardization of manufacturing quality enablers. The Warranty & Reliability Specialist must be a creative problem solver, proactive in the identification and resolution of vehicle quality. The selected individual will have experience in managing cross-functionally and possess a broad knowledge of the entire automotive engineering, manufacturing and quality landscape and present outstanding teamwork, interpersonal and communication skills. The candidate must be high-energy, hands-on individual with strength of convictions - a self-confident leader who, in part due to his/her personal presence, style and demeanor, effectively sells ideas and solutions to others. Moreover, this person must have unquestioned integrity.

The specific responsibilities include but are not limited to:

• Identify new emerging field issues by analyzing warranty returned material and data to understand failure modes and effects
• Manage part return & analysis material activities for Electrical & Electronics components to ensure returned material are utilized to assist with Corporate Quality initiatives for root cause identification
• Review supplier testing procedures to ensure evaluations of material is accurate
• Strong understanding of vehicle electrical systems, including electrical vehicles & hybrid systems
• Utilize corporate data reporting systems to capture quality spills and to ensure clean points are in place
• Plan, prioritize, set goals and manage multiple projects in a technical and business environment
• Strong communication skills to support meetings at all levels of the company, including senior leadership
• Represent the "Voice of the Customer" to ensure quality issues are escalated for resolution
• Contribute or drive team success by clarifying expectation and minimizing political hurdles
• Demonstrate unwavering commitment to delivering results and champion achievements
• Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
• Strong interpersonal skills with ability to work in a team environment
• Assist in managing day-to-day activities of assigned UAW personnel
• Must possess strong communication & presentation skills
• Self-motivated and willing to challenge teams on all aspects of quality

Requirements:

Basic Qualifications:

• Bachelor of Science or higher in Engineering or a related technical degree (Business Technical or dual degree is acceptable I.E.: Major in BA with a minor in Automotive / Technology or Engineering Technology)
• 5+ years experience in automotive (quality/service/engineering)
• Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
• Self-directed and team oriented with demonstrated planning/problem solving skills
• Experience and working knowledge of computer systems and software required
• Proficiency in the Microsoft Office suite
• Experience within a union environment

Preferred Qualifications:

• High Power Point presentation skills
• Experience with Parts Return Analysis System Plus (PRAS+)
• Experience with Global Issue Management System (GIMs)
• Working knowledge of Stellantis data systems
• Must have good technical and analytical problem solving skills
• Knowledge of data analytics tools (Quantic/Palantir)
• Green Belt/Black Belt certification