Warranty Service Technician

Description

Job Title: Warranty Service Technician

Company: Harlan Global Manufacturing

Start Date: July 2026

Location: 27 Stanley Road, Kansas City, Kansas 66115

Department: Production / Assembly / Warranty

Position Summary

Harlan Global Manufacturing is seeking a skilled and versatile Warranty Service Technician to support our growing operations. This role is responsible for diagnosing and resolving warranty-related issues both remotely and at customer sites, supporting customers, and contributing to production and assembly as needed. The ideal candidate will have a strong mechanical background, excellent problem-solving skills, and the ability to communicate effectively with both customers and internal teams.

Key Responsibilities

• Warranty Support & Customer Service
• Serve as direct contact for customer warranty inquiries via phone and email
• Diagnose mechanical and product issues remotely and determine appropriate solutions
• Coordinate warranty claims, repairs, and replacements in a timely manner
• Ensure high levels of customer satisfaction through professional and responsive communication
• Field Service & Travel
• Travel to customer sites to troubleshoot, diagnose, and repair warranty-related issues
• Perform on-site inspections, repairs, and adjustments to equipment
• Document service visits, findings, and corrective actions
• Represent Harlan Global Manufacturing professionally while on-site with customers
• Travel as required based on business needs
• No more than 30% travel
• Warranty Documentation & Administration
• Complete and maintain accurate warranty paperwork and service records
• Track warranty claims, root causes, and resolutions for reporting and continuous improvement
• Collaborate with engineering and production teams to identify recurring issues
  

Additional work listed below as needed for down time on Warranty service:

• Technical & Mechanical Work
• Troubleshoot, repair, and rebuild company products and components
• Perform hands-on mechanical work including disassembly, inspection, repair, and reassembly
• Assist in product testing and validation as needed
• Production & Assembly Support
• Work on the production and assembly line during peak demand or as needed
• Ensure adherence to quality standards and safety procedures
• Support cross-functional teams to meet production goals
• Process Improvement & Documentation
• Develop and update work instructions for assembly, repair, and service procedures
• Recommend improvements to product design, manufacturability, and serviceability
• Assist in training team members on repair techniques and best practices
  

Why Join Harlan Global Manufacturing?

• Opportunity to work in a hands-on, impactful role with field exposure
• Cross-functional experience across service, production, and engineering
• Growth potential within a dynamic manufacturing environment
  
  

Requirements

Qualifications

• High school diploma or equivalent required; technical certification or associate degree preferred
• Strong mechanical aptitude with hands-on experience in assembly, repair, or manufacturing
• Experience with warranty processing, field service, or customer support preferred
• Ability to read and interpret technical drawings, schematics, and manuals
• Ability and willingness to travel to customer sites as needed
• Valid driver’s license and ability to meet company driving requirements
• Proficiency with basic computer systems and documentation tools
• Excellent communication and interpersonal skills
  
  

Skills & Competencies

• Mechanical troubleshooting and problem-solving
• Strong customer service and communication skills
• Attention to detail and accuracy in documentation
• Ability to work independently in the field and collaboratively in a team environment
• Adaptability in a fast-paced, hands-on environment
  
  

Work Environment

• Combination of office, shop floor, production line, and customer site environments
• Travel to customer locations may be required
• May require lifting, standing, and use of hand and power tools
• Use of appropriate personal protective equipment (PPE) required