Web and Customer Support

Vision Investments is the parent company of Autogeek, BLACKFIRE, Marine 31, Wolfgang, Pinnacle and severalhouse products designed and engineered for premium car care. Various shared services support Vision Investments by providing valuable insight, influencing positive change, reducing risk to our strategy by ensuringstrong controls and governance, accounting/finance, sales, and improving the performance of the organization.

Autogeek is widely recognized as a car care industry leading E-Commerce platform for products and instruction. Located in Westfield, IN, Autogeek retails and warehouses more than 1,500 products, including SONAX, CarPro, Rupes, FLEX, Griot’s, and many more. Autogeek also has proprietary brands including BLACKFIRE, Marine 31, Wolfgang, Pinnacle, Pinnacle Black Label, Detail Products, Cobra Microfiber and Speed Master Brushes and accessories.

SONAX USA, located in Westfield, IN is the exclusive rights holder of SONAX in the United States and US Territories. SONAX is based in Neuburg, Germany, and is one of the leading car care manufacturers in the industry. Since the company began over 100 years ago, SONAX has grown into the worldwide car care brand that we know today. SONAX is represented in over 100 countries around the world, exports have increased to 30%, and the subsidiary distribution companies in Austria and the Netherlands provide a local presence. SONAX offers a highly competitive and extensive range of products for the cleaning and care of vehicles. Through continuous research and improvement, and a price policy in the upper range, we seek to establish the SONAX brand as a manufacturer and supplier of environmentally pro-active and innovative products.

BLACKFIRE PRO CONCENTRATE is the private label development of Vision Investments. Products ranging from adhesive removers and all-purpose cleaners to highly technical waxes, sealants, and cleaners. BLACKFIRE PRO offers us the ability to reach globally through our Westfield, IN distribution center.

POSITION SUMMARY:

We are seeking a skilled Web and Techinical Support contractor to provide support for:

1. The management and implementation of a variety of ongoing web development projects

2. Providing customers with general support and technical advice about automotive detailing

Autogeek.com is an ecommerce operation. This position offers the opportunity to work alongside industry leaders in a dynamic and fast-paced environment.

Support multiple aspects of the Vision Investments Web & Customer Support team including:

1. Autogeek.com site (promotions, listings, A+ content)

2. BigCommerce (Web Platform)

3. Zendesk (Customer support)

CONTRACTED DUTIES:

• Oversee website pages, content, promotions, and customer service

• Diagnose common recurring inquiries and engage to correct the best available support

• Assure all Autogeek listings are accurate, optimized, and positioned for the highest conversion rates

• Manage returns, RMA’s, charge-backs, and website order approvals

• Create optimized listings, product descriptions, thumbnail images, and A+ content for all listings on the Autogeek website

• Upload optimized product listings, enhance keyword & SEO performance, and analyze sales data to identify growth and overall account performance on Autogeek.

• Study and understand competitors for listings, pricing, and sales growth of our items on Autogeek

• Use data analysis to identify emerging trends, competitive insights, and new product listing opportunities via a strategic decision-making process.

• Generate weekly reports to track KPIs providing actionable insights for continuous improvement

• Assist customers along all steps of the purchasing process to provide an exceptional customer experience

QUALIFICATIONS & REQUIREMENTS:

Education

• Minimum of 2 years relevant experience with car care products

• General understanding and experience with BigCommerce Web platform

• 2-year associate degree or 4-year college degree preferred

Responsibilities

• Monitor all Autogeek listings to assure accuracy and quality

• Assist sales, promotions, and SEO strategies

• Utilize trackers and/or ticket systems (ZenDesk) to resolve issues and incidents

• Communicate effectively to resolve technical issues

• Collaborate with internal teams for the betterment of our business

Skills/Experience

• Self-motivated and good communicator capable to collaborate cross-functionally with stakeholders

• Entrepreneurial mindset with a strong attention to detail

• Strong organizational & analytical skills with a proficiency in data analysis with the ability to interpret data sets to drive business growth

• Computer proficiency. Knowledge of Amazon Vendor Central and BigCommerce is necessary

• Professional phone demeanor and email professionalism

• Must be able to multi-task in a fast-paced environment with changing priorities and business needs

• Embodies the values of Autogeek and Vision Investments: Own Results. Take Initiative. Value Diversity.

Stay Resilient & Solution-Oriented. Act with Integrity. Speak Plainly. Build Relationships. Nurture Talent

Travel/Work Hours

• Typical 40 hour work week

• Work Monday - Friday 8:00am till 5:00pm

PHYSICAL DEMANDS:

This is a permanent position. The physical demands are primarily database review and administration.

• Connectivity to BigCommerce / ZenDesk

• Potential long periods of time dedicated to screen monitors and data review

WORK ENVIRONMENT:

The work environment characteristics described here are representative of a desired setting for performing the

essential functions of this job.

• Primarily indoors

• Online office setting

• Frequent interruptions

• Video calls and networked meetings

Compensation:

This position pays an hourly rate between $22/hour and $25/hour

EQUAL OPPORTUNITY:

Autogeek provides equal employment opportunities (EEO) to all employees, contractors, and applicants for without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person