Web IT Specialist

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Department: Information Technology

Pay Grade: A13

FLSA Status: Nonexempt

JOB SUMMARY

The Web & IT Support Specialist is responsible for managing and maintaining the City’s websites, while providing general IT support to staff and assisting with technology operations. This position emphasizes WordPress website development and administration as a primary function, with additional responsibilities supporting desktop systems and assisting with server environments.

This role is ideal for a candidate with strong web skills and a willingness to learn and grow in systems and infrastructure technologies.

ESSENTIAL JOB FUNCTIONS

Web Development & Management (Primary Role)

• Administer, maintain, and develop City websites using WordPress
• Design, update, and improve website layout, usability, and accessibility
• Manage themes, plugins, updates, and site security
• Optimize website performance and troubleshoot issues
• Coordinate with departments to publish and maintain content
• Ensure websites meet accessibility and public communication standards

Systems & Server Support (Learning / Assisted Role)

• Assist with maintenance of Linux (Ubuntu) servers hosting web applications
• Support Apache web services and PHP environments under guidance
• Perform basic monitoring and report issues to senior IT staff
• Participate in system updates, patching, and documentation
• Develop skills in server administration over time

Desktop Support & End-User Services

• Provide technical support for Windows 11 workstations
• Support Microsoft 365 (Office apps, email, Teams)
• Troubleshoot hardware and software issues
• Assist with workstation setup and deployments
• Provide basic user training and assistance

IT Operations & Support

• Assist IT team with installations and projects
• Maintain documentation for websites and systems
• Follow cybersecurity best practices
• Learn new technologies as needed to support City operations
• Performs other related duties as assigned.

QUALIFICATIONS

Education and Experience:

• High School Diploma or GED; and
• Associate’s degree in IT, Web Development, or related field
  OR
• Equivalent combination of education and experience
• 2–4 years of experience in:
  • WordPress development/design (required)
  • IT support or helpdesk (preferred)

Preferred Qualifications

• Basic experience with Linux (Ubuntu) and Apache
• Familiarity with PHP, HTML, CSS, or MySQL
• Experience with accessibility standards (ADA compliance)
• Experience in a municipal or public sector environment

Licenses or Certifications:

• Must maintain a valid State driver’s license.

Special Requirements:

• Strong proficiency in WordPress administration and website design
• Experience with themes, plugins, and content management
• Basic understanding of:
  • Web hosting environments
  • Linux systems (or willingness to learn)
• Windows 11 and Microsoft 365 support skills
• Occasional after-hours support

Knowledge, Skills and Abilities:

• Strong web design and user experience awareness
• Ability to troubleshoot technical issues effectively
• Good communication with non-technical staff
• Ability to learn new systems and technologies
• Strong organizational and time management skills
• Knowledge of PC’s and the ability to install, maintain, and diagnose Microsoft operating systems and application suites.
• Skill in uses computers, notebooks, PDAS, cell phones, printers, test equipment, soldering irons, copy machine, fax machine, cable crimpers, power tools, ladders and the use of regular hand tools.
• Ability to treat all matters within the City of Page for all departments with extreme confidentiality.
• Ability to diagnose, test, maintain, and repair computer desktops, notebooks, peripherals, servers, cabling, and networks.
• Ability to establish and maintain effective professional working relationships with employees, vendors, city agents and citizens.
• Ability to use tools and test equipment.
• Ability to follow standard office environment safety requirements.
• Ability to troubleshoot computer problems quickly and efficiently to assure minimal down time.
• Ability to communicate effectively verbally and in writing.
• Ability to explain technical concepts and procedures to non-technical users.

PHYSICAL DEMANDS

While performing the duties of this job, the employee must exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The following physical abilities are required: feeling, fingering, grasping, handling, hearing, lifting, mental acuity, reaching, speaking, talking, visual acuity, and walking.

WORK ENVIRONMENT

The work requires decision making that could lead to major community or organizational consequences if this position fails to make the appropriate decision at the time.

Page has the right to revise this job description at any time. This description does not represent in any way a contract of employment.