Web Services Technician

Purpose of the Position: The Technician for the McLeod Systems group is responsible for consulting, implementing, and supporting customer IT environments with an expanded focus on web-based applications, secure internet-facing endpoints, and integration services used by McLeod Software customers. This role ensures reliable, secure access to McLeod Transportation Management Systems (TMS) across on-premises and hosted environments.

Essential Duties and Responsibilities:

• Consult with customers on best practices for IT, networking, and web services solutions
• Install and configure McLeod solutions including databases and web services components
• Set up and maintain secure web-based endpoints and integrations
• Configure and troubleshoot firewalls, LAN/WAN connectivity, VPNs, proxies, load balancers, and WAFs
• Create, install, renew, and troubleshoot SSL/TLS certificates
• Manage DNS configurations for customer-owned and McLeod-managed domains
• Provide 2nd-tier systems, hardware, database, and web services support
• Support customer migrations including P2P, P2H, and H2P scenarios
• Perform web application and browser troubleshooting.
• Ensure security configurations comply with industry best practices.
• Document environments, endpoints, certificates, and configurations.
• Support upgrades, patching, onboarding, and go-live activities.
• Ability to travel to customer sites up to 10%.

Competencies:

• Ability to learn internal software and systems
• Strong written and verbal communication skills
• Ability to manage competing projects and priorities effectively
• Ability to interact with varying organizational levels confidently
• Ability to communicate technical information coherently to a variety of stakeholders
• Strong customer service skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Minimum of 6 years of experience of IT support, systems administration, or another related field, experience; or Bachelor’s with a minimum of 2 years of experience of IT support, systems administration, or another related field, experience; or any combination of applicable education, experience, and/or certifications, required.
• Windows Server administration is required.
• Networking experience required (TCP/IP, DNS, LAN/WAN, firewalls).
• Web services and SSL/TLS certificate management preferred.
• Web application and browser troubleshooting preferred.
• Working database knowledge required (DB2, Oracle, MSSQL, PostgreSQL, etc.).
• Cloud based solutions and Virtualization experience preferred.

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 650 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.