Website Advisor / Support / WordPress / Content Management (Maine Only)

Greetings!

52 Word Summary:

We offer templated WordPress websites to specific small business industries. You would primarily be working with clients via email/phone to customize the content and graphics within the system we provide, help answer various questions related to websites and our services, help prospects get signed up and follow up with previously interested prospects.

Please Note: Please read the entire job description and, if interested, answer the application questions in the Google Form listed at the bottom of the page.

About Us:

• We provide WordPress website services (setup, hosting, updates and answering general questions) as well as social media services (we post pre-written, industry-specific tips to their social media page). Our prices are quite low (around $500/year) but we make up for it with efficient systems and by attracting a lot of clients due to our reputation and tenure in the industry.
• We are a small, remote company (based in Maine since 2009) with employees in several states. As we are located in different states, we do not commute to an office, but we do text/voice chats with other team members, a short (15 minutes) weekly company call, and speak to clients daily.
• We work with busy service professionals (think financial advisors, insurance agents, etc.). Our clients are small business owners, so they rely on us to make life a little easier for them. If the process feels difficult for them, we risk losing them. Being friendly and building trust and rapport with the client can be very helpful.
• We do not install custom plugins or do custom development for our clients. Our product is a turn-key solution specific to the industry we serve. We make all changes within the framework of our product (text, photos, menu, curated resources, etc.)
• We continue to grow and will soon be offering our services to additional industries. There are a lot of opportunities to wear different hats, leverage your skills and pursue your professional interests. Strong team members will always have upward mobility in our company.

About the Position:

Compensation / Benefits:

Hourly compensation is competitive based on applicant experience and qualifications. In addition, we offer:

• Work from home (Must be a resident of Maine)
• Great work-life balance. You don't work beyond standard hours. No emails or calls or otherwise working after regular hours.
• Health Insurance (100% coverage for base individual plan, 70% of the Employee + Child(ren), Employee + Spouse/Domestic Partner, and Family plans)
• Paid Time Off: 3 weeks including sick time. After 2 years, 4 weeks. After 5 years, 5 weeks.
• 401k - 100% match up to 4% of annual salary
• Paid Holidays: 10
• Travel: Attend local/national trade shows if interested
• Close-knit team: We're connected during working hours via Slack and happy to help each other handle new situations, troubleshoot an issue, or otherwise make our days more enjoyable.

Requirements:

• Enjoy helping small businesses
• Use proper spelling, grammar and capitalization
• Have a quiet, dedicated workspace
• Work a standard 8-hour day (during typical business hours), 40-hour week with dedication and focus. (We never work more than 40 hours a week)
• Be able to put clients at ease who may not be technically savvy/comfortable
• Be able to calm down upset clients if they are stressed or if there are misunderstandings
• Be an active contributor to our small team where all our efforts are noticed

Typical tasks include:

• Following up with prior sales to encourage them to get their website "launch-ready"
• Helping a client register a domain name
• Taking a word document of new content and replacing existing content
• Accepting inbound sales calls (answering general questions about our product and capabilities as well as helping the prospect sign up. No cold calling or quotas, just assisting those already interested in buying.)
• Adding new pages from a Microsoft Word document
• Adding images to pages
• Adding a link to a PDF
• Adding or reorganizing menu items
• Customize client layout colors using simple hex color selectors and dropdowns within our custom theme builder
• Embedding Google Maps
• Resizing large photos sent by clients to be a more reasonable size
• Helping clients locate a desirable stock photo for their website
• Answering phone calls from clients and fielding general questions about what can/should be changed on their website

More technical responsibilities may include:

• Configuring DNS (nameservers, CNAME/TXT/A/MX records, etc.)
• Simple HTML and WYSIWYG changes
• Troubleshooting email issues
• Helping clients connect Outlook to their email service
• Explaining SEO basic terms and strategies
• Suggesting website best practices, ideas and recommendations
• Moving content from their old website to their new website

Bonus Skills - We always encourage staff to take time to work on side projects that improve the business.

• Adobe Creative Suite
• Video production
• Voice over
• Marketing (copyrighting, whitepapers, webinars, drip campaigns, marketing automation concepts)
• Graphic design
• Process documentation / improvements
• Knowledgebase documentation

A Typical Day:

• Logging in to Hubstaff: a remote time tracking software that also takes regular screenshots while logging company time. This is one of the metrics that protects both our remote team (if someone isn’t working, it would increase the workload for others) and individual team members (as they have additional proof that they were working).
• Logging in to Salesforce (CRM): where we do most of our work and access WordPress, and our VOIP phone system (the client’s account pops up when they call, and all calls are automatically logged under the client’s account).
• We manage workloads by assigning Cases and Tasks within Salesforce. Cases are typically inbound emails from clients requesting updates to their websites, asking about other products we offer, etc. Tasks are how we track reminders and show a record on the client’s account that we plan to do something in the future, like following-up on a request, giving a prospect a call, etc.
• We field a mix of inbound calls and cases throughout the day. Especially when things are busy, this will be most of the day.
• If workloads are slower, we are expected to work on projects that better the business, increase our enjoyment, improve processes, save us time, or save us sanity. For example, making a video to address a frequently asked question (so we don’t have to explain it over and over), writing up a guide on how to do something that was unclear when you started working with the team, helping to create a new website template, exhibiting at a conference, writing an article, research a SaaS product to make your job easier, work with a contractor to accomplish a more technical project, etc. We are a small team and your contributions will be recognized and rewarded.

Closing Note:

We really look forward to adding a few great members to our team!

Please note that this is not a good position for someone who wants to fade into the background of a large company or abuse the remote nature of the position by working for another business, working on personal projects, starting late or leaving early (without using PTO), or otherwise not working while being paid by the company. We are a small team and it will be noticed.

This position is best for someone who enjoys working as a team and likes to end the day feeling they’ve accomplished something and their efforts were recognized and rewarded.

Application Link:

https://docs.google.com/forms/d/e/1FAIpQLSc76OE4QEjNopJG4uKqFIKAtAE-j9O5nBmfE7jcNY2lF1CNDA/viewform?usp=sf_link

Job Type: Full-time

Pay: $999.00 - $9,999.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Remote