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Technical Analyst 3-Support

Austin, United States

Entity : Oracle America, Inc.

Job Duties : Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.23705)

Employer will accept a Bachelor's degree in Computer Science, Engineering, or related technical field and 1 year of experience in the job offered or in a Technical Analyst-Support-related occupation.

Position requires:

Troubleshooting enterprise business application environments such as CRM applications, as well as SOA architecture, customer data management, and enterprise data quality tools (EDQ);