Weekend / Floater Desk Attendant

Company Overview
Pack Rat Mini Storage is a locally owned business with over 20 years of experience, serving communities in Smyrna and Murfreesboro. We offer both non-climate and climate-controlled storage units at our secure storage facilities, providing reliable storage solutions to our customers.

Overview
We are seeking a dedicated Weekend / Floater Desk Attendant to join our team. This role involves managing the front desk operations during weekends and filling in as needed across various shifts during the week with prior notice. The ideal candidate will ensure smooth facility operations, deliver excellent customer service, and support administrative tasks with professionalism and efficiency.

Duties

• Greet visitors warmly and assist with unit rental procedures using SiteLink Software.
• Manage phone inquiries, and providing information as needed. Ensure proper phone etiquette and clear communication with visitors and callers.
• Support retail sales activities through selling products (such as locks, boxes, tape, etc.) and conducting units' showings to enhance customer experience.
• Maintain the cleanliness and organization of the front desk area, and office.
• Handle cash transactions accurately, including cash handling, cashiering, and basic retail math calculations.
• Provide exceptional customer service by addressing questions, resolving issues, and supporting clients’ storage needs.
• Support office management duties including filing, organizing documents, and maintaining a tidy workspace.

Qualifications

• Previous office or clerical experience, preferably in customer service or administrative roles.
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
• Experience with multi-line phone systems and office management software such as QuickBooks is desirable.
• Excellent organizational skills with attention to detail and accuracy in data entry and proofreading.

This position offers an engaging environment where your organizational skills and customer service expertise will contribute directly to the smooth operation of our storage facility. We welcome motivated candidates eager to support our team during weekends and flexible hours.

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Are you willing to work during weekends, with flexibility for additional shifts as needed during the week?

Work Location: In person