Welcome Center Agent

Smoky Mountain Distributors is seeking an enthusiastic, high-energy Welcome Center Agent to join our team in Sevierville, TN.

Our Welcome Center Agents serves as the point of contact for members and prospective guests, setting the tone for a memorable experience. The role combines the art of hospitality, local expertise, and exceptional customer service to ensure every visitor feels valued, informed, and inspired to embark on their next adventure.

Why work for us?

· Advancement opportunities. We are rapidly growing!

· Awesome culture. We like to have fun!

What makes the ideal candidate?

• Positive & uplifting demeanor
• Exceptional customer service skills, dedicated to ensuring a positive guest experience
• Ability to personalize interactions with customers
• Team player
• Knowledge of local area attractions, restaurants, and tourist hot spots
• Strong sales and customer service skills
• Attention to detail while multi-tasking

We offer:

• Medical Insurance (HSA available)
• Vision
• Dental
• Life Insurance
• Accident, Hospital, and Critical Care Insurance
• and MORE!

Qualifications, capabilities, and skills:

• High School diploma or GED preferred
• Two years of customer service preferred·
• Perform other reasonable job duties as requested by the leadership team
• Enthusiastic, friendly, approachable demeanor with a gift for making people feel at home.
• Strong organizational skills with attention to detail and accuracy
• Ability to remain calm and positive under pressure and adapt to changing priorities
• Team player with a collaborative spirit and eagerness to learn
• Proficiency with computers and demonstrate fundamental computer skills

Additional Requirements:

• Ability to stand or sit for extended periods
• Flexibility to work varied schedules, including mornings, evenings, weekends, and some holidays
• Willingness to perform other reasonable job duties as requested by the leadership team

Additional Expectations:

• Maintain a tidy and safe workspace in compliance with company standards

Smoky Mountain Distributors is an equal-opportunity employer. Smoky Mountain Distributors recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person