Welcome Center and Operations Assistant (FT, CFE)

Welcome Center and Operations Assistant (CFE)
CAMPUS: Coffee Campus STATUS: Full-time POSTING TYPE: Regular Posting

The Welcome Center Assistant receives and routes telephone calls for the Coffee campus. The primary role of the
incumbent is to provide requested information and/or forward calls to the appropriate locations or individuals, greets
in-person college visitors, determines the nature of their business, and provides appropriate information to other
personnel as needed. The Assistant also provides day to day clerical support to campus personnel as needed; supports
the office of the Director of Campus Operations; assists with the coordination of special events on campus; provides
support to the Fleet Office by maintaining the reservation schedule for the campus fleet vehicles, ensuring vehicle books
are checked out and returned as scheduled, assisting with scheduling vehicle maintenance, and issuing student/employee
parking decals; as well as other tasks that support the Human Resources and Campus Operations function as needed.
The incumbent in this role will assist with the following on campus as needed: One Stop Center (printing IDs, scheduling
appointments, as well as ensuring students sign in at the Kiosk); Recruiting Department (recruiting and admissions
activities - stuffing envelopes, entering prospect cards into Banner, etc.); Facilities (liaison for maintenance requests,
deliveries, emergency situations, etc.). The successful candidate is expected to have a basic proficiency in Microsoft Suite
applications such as Word, Excel and Powerpoint is expected of the successful candidate, as well as having a positive
outlook, a strong work ethic that sets examples for others on campus, and a desire to promote Wiregrass opportunities to
the surrounding community. Completes WGTC training, webinars, and modules in a timely manner.

Wiregrass Georgia Technical College seeks to recruit, hire, and retain faculty and staff who display a willingness to support students of
underrepresented gender and minority groups, as well as students with disabilities. All employees of the college are required to
participate fully in the realization of equity in recruitment, enrollment, retention, graduation, and placement of students enrolled or who
seek to become enrolled in programs at the college, with a special emphasis on nontraditional program participants.

Reasonable Accommodations Statement: To perform the duties of this position successfully, the incumbent must have
the appropriate work experience, hold the appropriate certification and credentials, and be able to perform each key
position duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to
perform the essential functions. Please contact humanresources@wiregrass.edu to request accommodations.

SUMMARY OF WORKING CONDITIONS

• Equipment Used: Standard office equipment.
• Working Conditions: Category III - No foreseen exposure to hazardous chemicals/pathogens. Probability of

working beyond the normal shift, but not frequently. Travel is rarely required.

MINIMUM QUALIFICATIONS
High School Diploma or equivalent *and* Six (6) months of related work experience. Knowledge of multi-line phone
system operation and basic computer software are required. Outstanding customer service skills and professionalism are
required. Must have the ability to lift 5-10 lbs. and endure prolonged standing and walking with or without reasonable
accommodations.

PREFERRED QUALIFICATIONS
In addition to meeting all other minimum qualifications, the highly desired candidate will possess one or more of the
following: Technical Certificate/Diploma or higher degree in Business or related area. Prior experience as a receptionist in
a high call volume setting. Knowledge of BANNER student information software. Prior experience in an education setting
and assisting with campus events is a plus.

SALARY/BENEFITS
Salary is $32,000/yr. This position is full‐time and includes standard State of GA benefits such as leave accrual, options
for health & other supplemental benefits, and retirement. This position may qualify the successful candidate for the Public
Service Loan Forgiveness Program. This position is funded in whole or in part by State/Local/Tuition funds.

BACKGROUND INVESTIGATIONS
Pursuant to college policy, a thorough background investigation, including a criminal history records check and
employment history reference checks will be performed for all candidates offered employment. Other checks such as
Motor Vehicle Records may be conducted for any candidate receiving an offer, as well as internal candidates prior to
being promoted or transferred into a position with the college. Other Required Tests: No additional tests are required for
this position.

Should a candidate be chosen for a 2nd interview, references which support prior work history and employment
experience will be contacted. Please note that some employers charge a processing fee to complete employment
verifications. If a former employer requires payment to complete employment verification forms, this fee must be paid by
the candidate. For positions requiring official transcripts, the candidate will be responsible for ordering and payment for
these transcripts. Wiregrass is responsible for payments for criminal history searches, MVR searches, credit checks, and
other items listed in the required tests portion above.

APPLICANT INSTRUCTIONS/INFORMATION
Application Deadline: Thursday, March 19th or Until Filled

All application packets MUST be completed via the Online Job Center at https://www.wiregrass.edu/about/employment.
As a part of the application process, interested candidates may also be required to upload other documents such as a
resume, transcripts, etc (see job center listing for more details). This posting will be removed from the Online Job Center
on the date posted above. For more information regarding this position or application instructions, please contact the
Human Resources Office at (229) 333‐5356 or humanresources@wiregrass.edu.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

As set forth in its student catalog, Wiregrass Georgia Technical College does not discriminate on the basis of race, color, creed,
national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship
status (except in those special circumstances permitted or mandated by law). Any violation or questions may be directed to:
Shalonda Sanders, Title IX Coordinator (all campuses), Vice President for Human Resources and Operations, Valdosta Campus,
Brooks Hall, Room Rm. 548, (229) 333‐5356 or shalonda.sanders@wiregrass.edu; OR Katrina Royal, Student ADA Section 504
Coordinator (all campuses), Director of Special Populations and Tutoring Services, Valdosta Campus, Berrien Hall, Room 100, (229)
333‐2100 ext. 1236 or katrina.royal@wiregrass.edu *student ADA student disability claims only. Telephone numbers are accessible
to persons who are deaf or hard of hearing through the Georgia Relay by dialing 711 or 1‐800‐255‐0056 from a TTY/TDD.

3/4/2026 9:08:10 Welcome Center Assistant (CFE) (2637)
TCSG Job Code: 61723 EEO Req ID: IPEDS: