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Welcome Team and Retail Assistant (Seasonal)
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THE THEODORE ROOSEVELT PRESIDENTIAL LIBRARY FOUNDATION
“Believe you can, and you’re halfway there.” -Theodore Roosevelt
Since 2014, the Theodore Roosevelt Presidential Library Foundation (TRPLF) has been planning and building a new, ambitious kind of presidential library and museum. Other presidential libraries tell the story of a single individual, but the Theodore Roosevelt Presidential Library (TRPL) – being built more than a century after T.R.’s death – will do more than preserve history. The TRPL will be a people’s library, bringing Roosevelt’s values and relentless spirit to life at a critical time in our nation and world, while simultaneously championing the stories of all who “dare greatly, think boldly, care deeply, and live passionately.”
The library is currently being constructed in Medora, North Dakota, with a milestone planned for July 4, 2026 – America’s 250th anniversary. Participants at the TRPL will learn from – not just about – Roosevelt’s story, being transformed into the same stunning Badlands that served as the fulcrum in T.R.’s incredible life story.
Guided by the pillar principles of leadership, citizenship, and conservation, the Foundation has partnered with innovative partners – like the award-winning architecture firm, Snøhetta, and the best-in-class story crafters, the Future of Storytelling – to build an institution like no other. With plans to be the most sustainable presidential library and campus ever, a revolutionary approach to interpretive design, and programming that will spread the library’s message into neighboring Theodore Roosevelt National Park and beyond across the globe, the opportunity to join a talented team in building and opening this institution is truly unique.
About the Role
Be the first smile, the first story, and the first unforgettable moment. As a Welcome Team & Retail Assistant, you’re not just greeting guests—you’re setting the tone for an experience people will remember long after they leave. From lively event days to everyday discovery, you’ll be at the center of it all, connecting people to something meaningful while working in a dynamic, high-energy environment.
The seasonal Welcome Team & Retail Associate role works May through September and is located in Medora, ND! Enjoy flexible scheduling with the opportunity to work part-time or full-time during our peak season (May–September)—a great way to earn more while being part of our busiest and most exciting time of year.
Core Competencies
- Visitor-Centered Service:Demonstrateswarmth, professionalism, and attentiveness;anticipatesvisitor needs and responds thoughtfully in real time.
- Communication & Engagement:Communicates clearly and respectfully with visitors and colleagues, adapting tone andapproachfor diverse audiences.
- Operational Reliability:Follows procedures accurately, manages time well, and contributes to smooth daily operations.
- Team Collaboration:Works cooperatively across Visitor Experiences and Retail teams, sharing information and supporting collective goals.
- Adaptability & Problem Solving:Remainscalm and flexible in a fast-paced environment; addresses issues with practical judgment and seeks help when needed
Responsibilities
- Welcome and orient visitors upon arrival, providing clear, friendly guidance that sets the tone for a positive and engaging visit.
- Support admissions and access processes, including ticket scanning, wristband distribution, and basic troubleshooting, ensuring efficient andaccurateentry.
- Deliver excellent retail service, assisting with purchases, answering product questions, and maintaining a clean, well-presented shop environment.
- Provide wayfinding and general information, helping visitors navigate exhibits, amenities, and daily programming with confidence.
- Model TRPL’s service standards, including accessibility awareness, inclusion, and respectful engagement with diverse audiences.
- Respond to visitor questions or concerns, escalating issues appropriately and supporting service recovery when needed.
- Maintain operational readiness, including restocking retail items, organizing welcome areas, and following opening and closing procedures.
- Collaborate across teams, sharing observations, visitor feedback, and operational insights with supervisors.
Requirements
- Requires standing for extended periods and occasional lifting (up to approximately 25lbs).
- Onsite role based in Medora, North Dakota.
- Must have reliable transportation to and from the Library site.
- May include evenings, weekends, and holidays based on operational needs.
- No housing provided.
EEO Statement
Reasonable Accommodation
The Theodore Roosevelt Presidential Library is committed to creating a welcoming, inclusive, and accessible environment. If you require a reasonable accommodation to complete your application, participate in an interview, or otherwise navigate our hiring process, please email careers at trlibrary.com. Our team will connect with you to explore the best way to support your experience. Our team will connect with you to explore the best way to support your experience.
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