Wellness Agent Part Time - Eaton DC

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Located in Washington DC, Eaton is more than just a hotel, it is a welcoming and inclusive cultural hub for kindred spirits, locals, and travelers alike, to convene, collaborate, and create.

POSITION OVERVIEW

This position requires you to be the face of Eaton Wellness, representing our values, mission, and purpose, welcoming all guests and setting the tone for their experience. The ideal candidate has an interest in wellness, holistic wellbeing, and yoga with previous experience in yoga studio or wellness center operations. The primary responsibility for this position is to assist the Wellness Director with administrative and studio maintenance duties.

RESPONSIBILITES:

• Check-in guests for classes, workshops, and private wellness sessions through the software system , completing all paperwork/forms as appropriate

• Schedule appointments + take payment from guests for classes, workshops, and private wellness sessions

• Competently navigate a client/guest account within the scheduling software to be able to review attendance records, payment histories, etc.

• Comfortable with computers and effective at learning and using the necessary software products (MINDBODY, email, Google documents, spreadsheets, etc.)

• Answer the phone, listen and respond to voicemail, respond to notes left by teachers at front desk

• Educating guests on Eaton Wellness offerings and affirming their wellness choices

• Manage a clean, organized and inviting front desk and facilitate smooth check-in procedures for guests/clients

• Facilitate Wellness retail sales at front desk, while offering knowledge of our products

• Monitor retail and studio supplies inventory

• Keep all the spaces and common areas in Wellness clean and organized to maintain aesthetic, and fully stocked with supplies and amenities throughout your shift

• Keep yoga props neatly organized and sweep studio floor as necessary between classes

• Keep water stations stocked with fresh water and clean mugs

• Maintain a positive, friendly, warm and personable attitude with guests as well as co-workers + colleagues at all times

• Support teachers and practitioners with proper use of the space, props and amenities

• Report any issues/problems that may arise on shift to the Wellness Director, while also employing creative and responsible solutions yourself, prioritizing guest satisfaction

• Actively assist guests in finding appropriate classes or services to meet their personal goals, answer their questions always offer support and guidance.

• Be knowledgeable and up to date about our products, programs, and pricing with the ability to communicate this information effectively

• Leave the door open and remain present at the reception desk when in the studio for walk-in traffic, customer access, and retail sales

• Ensure clear signage is in place

• Maintain open and clear communication with the Wellness Director

• Complete special projects and admin tasks as requested to support the wellness center operations

• Support Wellness Director with studio financials

• Maintain positive and healthy connection and communications with students; respond to and report back to manager and or director on any student needs and concerns

• Maintain positive and healthy connection and communications with teacher and practitioners; respond to and report back to manager and or director on any student needs and concerns

• Manage student and community issues, inquiries and requests

• Work with management to ensure overall vision & strategy is being executed

• Light content creation for digital storytelling

• Administrative tasks and special projects as needed

KNOWLEDGE & EXPERTISE:

• Reliable, values-driven Wellness enthusiasts

. Weekend hours required

• Warm, personable, considerate & kind, able to offer outstanding and superb customer service

• Supportive of an inclusive and non-judgmental environment that is community-oriented

• Works well with others, enjoys person to person interactions

• Responsible + self-motivated

• Solutions focused, creative thinker and problem solver

• Remains calm, focused, aware and compassionate in the presence of all client/guest interactions, especially when handling possible disputes

• Proficient use of scheduling software (such as MBO or something similar. We use MINDBODY) and/or the willingness to be trained in the use of such software

• Able to navigate calendar and client records using MINDBODY with ease

• Has a broad knowledge of alternative wellness therapies + lifestyle; able to confidently answer questions or offer well-informed suggestions to clients in need of guidance or clarification on our offerings + services (offerings + services include but not limited to: yoga, meditation, sound bath, acupuncture, crystal therapy, energy healing and Reiki, Ayurvedic Marma therapy, Thai massage, tarot, astrology, Infrared saunas)

• Dependable and reliable

• Strong team player who also has a flexible schedule and strong work ethic