Wellness Experience Agent

Guest Journey & Service

• Welcome all guests in a warm, professional, and attentive manner.
• Manage reservations for spa treatments, fitness sessions, and wellness programs.
• Confirm, modify, or cancel bookings promptly and accurately.
• Provide information on spa services, fitness programs, membership options, and promotions.
• Assist with guest check-in/check-out, billing, and payment processing.
• Handle guest inquiries, feedback, and complaints professionally, escalating when necessary.

Operational Support

• Ensure the reception and lounge areas are clean, welcoming, and guest-ready.
• Coordinate daily schedules with therapists, fitness instructors, and attendants.
• Maintain accurate guest records, treatment logs, and reporting systems.
• Ensure compliance with SOPs for booking, cash handling, and data entry.
• Support the Spa Supervisor in administrative tasks and operational reporting.

Sales & Business Contribution

• Promote spa treatments, wellness programs, and fitness services to maximize bookings.
• Upsell and cross-sell wellness packages, memberships, and seasonal promotions.
• Drive retail sales by recommending products aligned with guest needs.
• Assist in achieving monthly revenue and sales targets.