Wellness Expert

Job title: Personal Trainer

Department: Product

Reports to: Product Manager

Direct reports: Not applicable

The job

1. Deliver Tailored Fitness Programs with Clear Wellness Paths
As a Personal Trainer, you will create detailed, individualized session plans for each member, ensuring a clear path to their wellness goals. You will track and adjust these plans regularly to ensure continuous progress and alignment with their objectives. Your role is not only to guide physical fitness but also to integrate wellness goals, from strength building to mental well-being.

2. Encourage Holistic Wellness Engagement
Beyond individual sessions, you will encourage members to embrace Virgin Active’s full range of wellness offerings. This includes motivating them to attend group exercise classes, use recovery services like cold plunges and steam rooms, and benefit from the wellness spa. Your aim is to ensure members experience wellness in its full spectrum and visit the club at least twice a week.

3. Create a Supportive and Engaging Community
As a Personal Trainer, you will build strong relationships with your clients, acting as their coach, mentor, and motivator. Your personality and expertise will help foster a positive, welcoming gym culture, ensuring that every member feels supported in their fitness journey. You'll also contribute to the community by encouraging members to connect with one another, building loyalty and long-term engagement.

Key responsibilities

1. Develop and Deliver Structured Session Plans
Every session should be carefully planned with the member’s specific wellness goals in mind. You will ensure that each training plan is progressive, safe, and motivating, keeping members on track to achieve their long-term fitness and wellness objectives. Session plans should be reviewed and updated regularly to ensure members stay engaged and see consistent progress.

2. Encourage at least Two Visits Per Week and Holistic Engagement
You will actively encourage members to visit the club at least twice a week and engage with a variety of services. This includes recommending group exercise classes to enhance their fitness experience, encouraging recovery room usage, and promoting the wellness spa for a complete physical and mental recovery routine. Your role is to integrate these services into each member’s routine to ensure they achieve holistic wellness.

3. Track Member Progress and Adjust Goals as Needed
You will monitor each member’s progress closely, making adjustments to their training plan as needed. Regular goal-setting sessions with members will ensure they stay motivated, track their progress, and remain focused on their long-term fitness goals. This may include integrating wellness assessments, fitness tests, or goal revisions to ensure their path remains clear and achievable.

4. Provide Exceptional Service on the Gym Floor
Ensure that the gym environment is welcoming, well-maintained, and supportive of all members. Engage with members on the gym floor, offering guidance, encouragement, and feedback. You will set the standard for service excellence, creating a space where members feel confident and empowered to work toward their goals.

5. Leverage Personality and Expertise to Build Client Loyalty
As a Personal Trainer, you will use your personality, motivation, and expertise to build strong, lasting relationships with members. You will encourage client retention through positive interactions and ongoing support, creating an environment where clients feel they are part of a community that cares about their progress.

6. Stay Up to Date and Continuously Improve
Keep up to date with the latest fitness trends, certifications, and wellness innovations. Continuously seek feedback from members and managers to improve your service delivery. Use this feedback to enhance your training methods, ensuring you provide the highest standard of service and the most effective programs for your clients.

Key performance indicators

1. Session Delivery and Timeliness
Deliver all sessions within the expiry period, ensuring clients receive consistent training. Maintain a high standard of service by adhering to session scheduling and providing personalized care in every interaction.

2. Member Retention and Engagement
Encourage clients to renew their training packages and maintain an active, engaged membership. Ensure members are attending at least twice a week and regularly engage with other Virgin Active services, such as group classes and wellness amenities.

3. Session Volume
Achieve monthly personal training session targets set by the Product Manager. These targets will help ensure strong member engagement and contribute to the overall business goals for training session revenue and client satisfaction.

Expectations and Standards

As a Virgin Active team member, you are expected to:

1. Embody Virgin Values: Demonstrate our core values in all interactions with members, colleagues, and stakeholders. Lead by example and be a role model for the Virgin Active ethos.

2. Demonstrate the Skills Competencies: Consistently apply the key skills competencies outlined. These competencies are fundamental to your success and to delivering exceptional member experiences.

3. Safety First: Ensure that the safety and well-being of our members, guests, and team are always a top priority. Follow all health, safety, and wellness protocols, including emergency procedures, to create a safe and welcoming environment. Regularly assess and mitigate risks to maintain a secure environment for all.

4. Deliver Our Brand Standards: Uphold and deliver Virgin Active’s high brand standards in every aspect of your work. From member interactions to facility maintenance and service delivery, ensure that every experience reflects our commitment to luxury, excellence, and holistic wellness. Your role is key in maintaining our reputation as a premium wellness brand.

5. Collaborate Effectively: Work closely with your colleagues and other departments to ensure seamless operations and a positive experience for both members and staff. Foster a team-oriented environment where open communication, mutual support, and collaboration are at the forefront of achieving collective goals.

Minimum requirements

1. Relevant recognized qualification in fitness, personal training, group exercise instruction, or swimming (e.g., Level 3 PT qualification, Swim Instructor certification, Group Exercise certification).

2. Valid First Aid, CPR, and AED certifications, with a strong understanding of emergency response procedures and health safety protocols.

3. Minimum of 3 years’ experience in delivering personal training, group classes, or swimming instruction, with proven success in engaging and motivating clients.

4. Demonstrated ability to assess client needs and tailor fitness programs or lessons to suit individual goals, fitness levels, and health conditions.

5. Proven track record of achieving client results and maintaining high client retention rates through effective training and consistent service.

6. Strong interpersonal and communication skills, with the ability to connect with clients, provide constructive feedback, and foster a positive and motivating environment.

Qualifications

• Yoga Instructor (RYT-200 or equivalent), Personal Trainer (ACE, NASM, ISSA, or equivalent)
• Reformer Pilates Certified is an added advantage

Additional Information

What We Offer

• Competitive compensation package
• Access to world-class facilities and equipment
• Supportive team culture with ongoing professional development
• Opportunities to grow within a global fitness brand

How to Apply

Please send your CV, certification documents, and a brief cover letter to people@virginactive.qa with the subject line: Mind Body PT Specialist - Virgin Active Qatar

Let’s build something extraordinary together. #VirginActiveQatar #WhereWellnessGetsReal