Wellness Spa Supervisor

Operations & Standards

• Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.
• Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.
• Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.
• Ensure proper use and care of spa equipment and treatment tools.
• Assist the Wellness Manager with operational reporting and audits.

Guest Experience

• Greet and engage with guests, ensuring a warm and professional welcome.
• Manage appointment scheduling and ensure seamless guest journeys.
• Handle guest concerns or feedback promptly, escalating when necessary.
• Support the delivery of personalized spa experiences and service recovery.

Team Supervision

• Supervise and support therapists, receptionists, and attendants during shifts.
• Ensure team members are following service protocols, grooming standards, and professional conduct.
• Conduct on-the-job training and coaching as directed by the Wellness Manager.
• Assist in preparing rosters, ensuring adequate coverage during peak periods.

Business & Sales Support

• Promote upselling of spa treatments, packages, and retail products.
• Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.
• Support retail inventory control and monthly stocktaking.
• Assist with the execution of spa promotions and seasonal offers.