Wellness Supervisor - Raffles The Red Sea

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Job Description Operational Supervision & Quality Assurance

• Supervise the daily operations of the spa, fitness center, and recreation facilities, ensuring smooth and efficient service delivery.
• Monitor treatment rooms, wellness areas, and recreational spaces to ensure they are clean, safe, and fully operational at all times.
• Conduct routine inspections to ensure compliance with Raffles brand standards, presentation, and service protocols.
• Ensure all equipment, facilities, and wellness amenities are well-maintained and properly utilized.
• Support inventory control of spa products, linens, and recreation equipment.

Guest Experience & Service Excellence

• Ensure all guests receive a seamless, personalized, and memorable wellness experience.
• Anticipate guest needs and support the delivery of bespoke spa and recreation services.
• Address guest requests, feedback, and concerns promptly and professionally.
• Support coordination of VIP treatments, private sessions, and special wellness arrangements.
• Assist in service recovery efforts by ensuring timely and effective resolution.

Team Leadership & Development

• Supervise spa therapists, recreation attendants, and wellness team members to uphold Raffles service culture and Heartist values.
• Conduct daily briefings to communicate operational priorities, guest movements, and service expectations.
• Provide on-the-job coaching and continuous feedback to ensure consistent service standards.
• Assist in scheduling, attendance monitoring, and performance tracking of the team.
• Promote a culture of accountability, teamwork, and continuous improvement.

Coordination & Communication

• Liaise closely with Front Office, Guest Relations, Housekeeping, and Engineering to ensure seamless operations.
• Ensure accurate communication of appointments, guest preferences, and special requests.
• Report maintenance issues, equipment malfunctions, and safety concerns promptly.
• Support coordination of wellness programs and cross-departmental guest experiences.

Commercial & Financial Performance

• Support revenue generation through spa bookings, wellness activities, and retail sales.
• Encourage upselling and cross-selling of spa services and products.
• Monitor daily operations to support achievement of departmental revenue targets.
• Ensure accurate recording of services and adherence to billing procedures.

Standards, Safety & Compliance

• Ensure adherence to Raffles grooming, hygiene, and operational standards.
• Maintain compliance with health, safety, and sanitation regulations.
• Uphold guest privacy and confidentiality at all times.
• Support sustainability initiatives and environmentally responsible practices.

Qualifications & Experience

• Minimum 2-4 years of experience in Spa, Wellness, or Recreation within a luxury or five-star hotel environment.
• Previous supervisory experience in spa, fitness, or recreation is preferred.
• Diploma or certification in Hospitality, Wellness, or Spa Operations is an advantage.
• Pre-opening experience is an added advantage.

Skills & Competencies

• Strong supervisory and team coordination skills.
• Good knowledge of spa operations, wellness services, and recreation activities.
• Excellent attention to detail and service quality orientation.
• Strong communication and interpersonal skills.
• Organizational and problem-solving abilities.
• Familiarity with spa booking systems and operational procedures is an advantage.

Personal Attributes

• Passion for wellness and delivering exceptional guest experiences.
• Professional, calm, and composed under pressure.
• Guest-focused mindset with a proactive approach.
• Flexible and adaptable to a dynamic, remote luxury environment.
• Reliable, trustworthy, and detail-oriented.

Additional Information

• Understanding of ultra-luxury guest expectations and Raffles brand standards.
• Ability to support pre-opening activities, including setup, training, and operational readiness.
• A hands-on approach with strong ownership and accountability.
• Impeccable grooming and presentation aligned with luxury standards.
• Willingness to work shifts, including weekends and public holidays.