West Bengal Patient Co Ordinator

Job Summary

The Patient Coordinator/Translator is responsible for assisting patients and their families with registration, appointments, documentation, and communication with doctors. The role includes translating conversations between patients and medical staff in Bengali–English / Hindi–Bengali to ensure clear understanding and smooth patient care.

2. Key ResponsibilitiesPatient Handling

• Greet patients and guide them through registration and OPD process.
• Assist in scheduling appointments, follow-up visits, and diagnostic tests.
• Provide support for admission and discharge processes.
• Explain hospital procedures, policies, and billing information in simple Bengali.

Translation & Communication

• Translate doctor–patient conversations from English/Hindi to Bengali and vice versa.
• Support international/north Indian patients who need language assistance.
• Ensure accurate and sensitive translation of medical information.

Operational Support

• Coordinate with doctors, nursing staff, and departments (lab, radiology, pharmacy).
• Maintain and update patient records in system/EMR.
• Help patients with consent forms, insurance documents, and reports.

Patient Experience

• Resolve patient queries politely and promptly.
• Ensure patients receive timely updates regarding reports, procedures, and waiting times.
• Collect patient feedback and escalate concerns whenever required.

3. Required Skills

• Fluent in Bengali and English; Hindi added advantage.
• Strong communication and interpersonal skills.
• Knowledge of medical terms (basic level preferred).
• Good computer skills (MS Office, hospital software).
• Ability to handle patients with empathy and patience.

4. Qualifications

• Any graduate (preferably BA / BSc / BCom).
• Experience in hospital / healthcare customer service is preferred.
• Freshers with strong language skills can also apply.

5. Work Conditions

• Rotational shifts depending on hospital policy.
• Front desk / OPD / ward assistance roles as required.

Job Type: फ़ुल-टाइम

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• पेमेंट वाली छुट्टियाँ
• प्रॉविडेंट फ़ंड
• बीमार होने पर ली गई छुट्टियों का पेमेंट
• हेल्थ इंश्योरेंस

Work Location: In person