Will Call Sales

Copper State Bolt & Nut Co. has been a trusted name since 1972, known for our unwavering commitment to excellence. As a family and women-owned business, we serve over 16,000 customers worldwide through 30+ facilities. Our dedication to quality fosters strong partnerships with customers and suppliers. While fasteners are our foundation, we also provide construction products, industrial supplies, safety items, and more. With 50 years of experience, we continue to strive to be first choice for our employees, first choice for our customers, and first choice for our suppliers.

Elevate Customer Experience and Drive Sales as a Will Call Sales Associate!

Copper State Bolt & Nut Company is seeking an energetic Will Call associate to meet and greet our walk-in customers. Previous warehouse and/or will call counter experience a plus. Construction and related product knowledge is useful. Candidate must be able to work well in a warehouse setting, and within fast-paced environment. You will be responsible for servicing Will Call Counter. *Must be able to train for the first 2-3 months at the Broadway branch; 3831E Broadway Road, Phoenix 85020.

Responsibilities:

• Support walk-in customers at Will-Call
• Greet customers in a professional and courteous manner.
• Give priority to customers that have placed orders in advance.
• Help customers identify the right products for their specific application.
• Suggest products that the customer may also need to complement their purchase.
• Demonstrate products as necessary to assist customers in understanding their use or purpose.
• Process the customer’s order or quotation in the computer system.
• Ensure that special items or quotations are processed quickly, and that customers are advised of the status of their order and made aware when product is ready to pick up.
• Ensure that will-call orders placed in advance by customers are entered in the system and pulled and staged so that they are ready for immediate pickup when the customer arrives.
• Regularly review the orders pulled for customers that have not been picked up – follow up with customers.
• Ensure that the Will-Call counter, employees, area, and facilities are clean, presentable, and stocked with applicable products on shelves and walls.
• Regular review of the Will-Call area to ensure cleanliness
• Red-Tag all stocking areas in the Will-Call area without tools or other product, highlighting for yourself and others the need to replenish the inventory.
• Will-Call employees are required to present themselves in a professional manner, including CSBN shirt and pants, nametag, clean-shaven, and covered tattoos or piercings.
• Accurate data entry and cash, check or credit card processing.
• End of the day reconciliation to ensure appropriate cash, check, and credit card balances.
• Share sales leads with Inside Sales, Outside Sales, Marketing, or Branch Manager
• Recognize new customers or businesses that may have potential for increased sales and that should receive contact from an Outside Sales representative.
• Utilize resources of other sales employees to ensure that customer questions are answered, and that product information is made available to customers as applicable

Decision/Information Sharing and Communication

• Ongoing communication with other sales and branch employees to support customers.
• Ongoing communication with Purchasing to confirm inventory levels for display items

This position sometimes requires that the employee lift heavy items, up to or more than 50 lbs.

This position will require that the employee stand for virtually their entire shift (8 or more hours)

All positions require passing a mandatory pre-employment drug & alcohol screening and background check.

Shift:

M-F, 7:00 am - 4:00 pm