Windows, VMWare Consultant (Saudi Only)

Windows/ VMware L2

Responsibilities

· Provide L3 support for all Windows Server–related incidents and service requests.

· Provide L3 operational support for Microsoft Endpoint Configuration Manager (SCCM) infrastructure.

· Provide L3 operational support for Microsoft Failover Cluster environments (Windows Server 2012/2016/2019/2022/2025).

· Conduct cluster configuration, patching, upgrades, and capacity planning.

· Implement Cluster-Aware Updating (CAU) and maintain system availability during maintenance windows.

· Maintain accurate documentation for cluster configurations, procedures, and incident resolutions.

· Monitor cluster performance and health using tools like Failover Cluster Manager, PowerShell, SCOM, or SolarWinds.

· Perform disaster recovery (DR) testing and contribute to high-availability and business continuity planning.

· Work with Storage Teams on shared disk configurations (SAN, CSV, SMB 3.0) and networking teams for cluster communications.

· Troubleshoot cluster-related issues (quorum failures, node crashes, heartbeat issues, failover problems, etc.).

· Manage and maintain SCCM infrastructure components (site servers, distribution points, management points, SUP, etc.).

· Manage and administer VMware environments, including ESXi hosts and vCenter.

· Monitor, troubleshoot, and resolve issues VMware infrastructure.

· Perform regular maintenance tasks such as patch management and upgrades.

· Ensure security and compliance within the virtualized environment.

· Collaborate with other IT teams to plan and implement new cloud solutions.

· Provide L1 and L2 support for VMware-related incidents and service requests.

· Document processes, procedures, and policies for VMware management.

· Manage Windows updates for security compliances & troubleshooting.

· Handle incident, problem, and change management tasks following ITIL processes.

· Manage and maintain Windows Server (2012, 2016, 2019, 2022,2025) infrastructure in on-premises and hybrid environments.

· Support and maintain Windows Failover Services.

· Implement and manage PowerShell automation for administrative tasks.

· Handle patch management, security hardening, and system performance optimization.

· Work with Exchange / O365 / Azure AD integration and synchronization (as applicable).

· Lead or assist in root cause analysis (RCA) for major incidents.

· Collaborate with network, storage, and security teams for cross-functional troubleshooting.

· Collaborate with GRC for windows vulnerability & its mitigation.

· Collaborate with application team for severity issues.

· Document procedures, create knowledge articles, and mentor L1/L2 engineers.

Technical Skills

· Deep knowledge of Windows Server OS (2012–2025).

· Experience in clustered SQL Server or File Server configurations.

· Solid knowledge of high-availability and disaster recovery principles.

· Experience with performance tuning, capacity management, and patch management of clustered systems.

· Proficiency in PowerShell scripting and automation.

· Hands-on experience with, Failover Clustering, and Storage Spaces.

· Experience managing IIS, File Servers, Print Servers, and DFS namespaces.

· Understanding of security policies, auditing, and Windows event log analysis.

· Exposure to backup/recovery tools (e.g., Veeam, DPM, Commvault).

· Knowledge of networking basics (TCP/IP, routing, VLANs, firewalls).

· Keen on ITCM process for incidents , change & work orders.

· Strong knowledge of VMware vSphere (ESXi, vCenter, VMs).

· Experience with storage integration (SAN, NAS, iSCSI, NFS).

· Familiarity with networking concepts (TCP/IP, VLANs, vSwitches, distributed switches).

· Proficiency in Windows Server and/or Linux operating systems administration within virtual machines.