Wireless Radio Supervisor (Lead User Technology Specialist) - IT Services Department

The Information Technology Services Infrastructure Team, Wireless Radio Network section provides operation and maintenance for the Regional Wireless Cooperative (RWC) Mission Critical Public Safety Network which includes the 700 MHz P25 system as well as the Fire Hazard Zone VHF system. The RWC Network provides mission critical radio communications for over 19,000 member radios as well as 20,000 interop partners. Interop partners range from DEA, FBI, US Marshall, Custom and Border Patrol, Gila River Indian Community and more. ITS Microwave/Transport Team provides operation and maintenance for the transport/backhaul for the RWC Network. This team designs the backhaul to be completely redundant and it operates at 99.999 percent. ITS Radio Shop Team is responsible for maintaining all City of Phoenix (COP) radios. This includes portable and mobile radios and handling drive-in repairs. COP departments have over 15,000 radios to maintain.

The ITS Wireless Radio Network section is seeking two Wireless Radio Supervisors (Lead User Technology Specialist). As a Wireless Radio Supervisor you will oversee the transport and backhaul infrastructure for the RWC Public Safety Network, a critical system serving 22 Phoenix-area agencies. This role manages a team of technical professionals, ensuring the reliability of microwave radio systems and fiber circuits. Additionally, this role requires hands-on experience in designing and maintaining microwave/Ethernet networking equipment, strong supervisory skills, and experience in vendor project coordination and procurement.

Please note: both positions require full-time, in-office/onsite attendance, as well as participation in a scheduled on-call rotation. Each supervisor will be responsible for overseeing a team comprised of four Radio Technicians and one Senior Radio Technician as direct reports

• Extensive knowledge in microwave radio design and installation.
• Proficiency and comprehension of Ethernet network equipment.
• Proficiency in delivering clear verbal and written communication to diverse audiences, including sworn officers and professional staff.
• Working knowledge of FCC licensing regulations to support effective oversight of wireless radio network activities.
• Understanding of Emergency Responder Radio Communication Systems (ERRCS) and code-compliance functions
• Proven leadership capabilities, including supervising technical support staff, delegating tasks, coordinating workloads, and fostering a high-performance team environment.
• Familiarity with portable and mobile two-way radios, including their operation, programming, and troubleshooting.
• Advanced troubleshooting skills with the ability to diagnose complex issues in microwave, transport/backhaul, and Ethernet network systems.

Pay Range: $90,916.80 to $121,825.60/annually.

Hiring Range: $90,916.80 to $116,022.40/annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 064. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

• Four years of technical experience in electronics, radio frequency, or telecommunications engineering.
• Bachelor's degree in electrical, electronics, or telecommunications engineering.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

• Five years of experience in/with:
  • Supervising and managing technical teams.
  • Utilizing monitoring and management tools to ensure efficient and reliable system functionality.
  • Designing, installing, and maintaining microwave radio systems supporting mission-critical public safety communication, and Ethernet networking equipment.
• Experience delivering expert-level technical support for subscriber radios within the RWC network.
• Experience collaborating with public safety agencies and interacting professionally with sworn personnel and inter-agency partners.
• Experience working effectively with vendor partners, overseeing project implementation, and supporting procurement and technical evaluation processes.
• Experience using SAP is desired.

Recruitment closes June 18, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During the online application process, you will provide responses to questions regarding your experience and qualifications (the system allows copy/pasting into the answer fields). Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.

• Job interviews may be held by video or audio conference.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Lead User Technology Spec, JC:09780, ID# 62097, 06/11/26,USM, VM, Benefits:007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.