WMS (Warehouse Management System )Expert / Super User

Job Information

Date Opened

10/13/2025

Job Type

Full time

Industry

Retail

Work Experience

6 - 9 years of warehouse or distribution center experience, including at least 2 - 3 years of WMS implementation or super-user role (Manhattan, SAP EWM, Infor, Oracle, Blue Yonder, or similar).

City

Muscat

State/Province

Masqat

Country

Sultanate of Oman

Zip/Postal Code

0000

We are seeking a WMS (Warehouse Management System )Expert / Super User to lead this implementation from our side - ensuring seamless coordination between operations, IT, and the software provider.

This role will be the central point of contact for all WMS-related activities, from configuration and testing to go-live and stabilization. The right candidate will combine strong operational understanding of warehouse processes with hands-on WMS experience and a problem-solving mindset.

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Key Responsibilities

Implementation Leadership

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  Act as the internal lead for all WMS implementation phases - setup, configuration, testing, training, and go-live.
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  Collaborate with the WMS vendor and internal stakeholders (IT, Operations, Finance) to ensure business requirements are met.
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  Participate in system design workshops to define workflows, bin structure, and operational parameters.
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  Coordinate User Acceptance Testing (UAT) and ensure issue resolution before deployment.
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  Support data migration, master data setup, and system validation.

Operational Excellence

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  Develop and document Standard Operating Procedures (SOPs) aligned with the new WMS.
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  Train and mentor warehouse teams on WMS use, ensuring smooth adoption at all levels.
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  Identify process improvement opportunities post-implementation and lead optimization initiatives.
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  Act as the first line of support for any WMS-related queries or incidents.

Monitoring & Reporting

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  Track key operational metrics (receiving, putaway, picking, dispatch accuracy, and cycle counts) using WMS dashboards.
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  Prepare regular reports on WMS performance, highlighting issues, trends, and recommendations.
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  Coordinate periodic system audits to maintain data integrity and user compliance.

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Requirements

Qualifications & Experience

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  Bachelor’s degree in supply chain management, Logistics, IT, or related field.
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  6 - 9 years of warehouse or distribution center experience, including at least 2 - 3 years of WMS implementation or super-user role (Manhattan, SAP EWM, Infor, Oracle, Blue Yonder, or similar).
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  Strong understanding of warehouse processes: inbound, storage, order picking, dispatch, and inventory control.
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  Experience in leading user training, conducting system testing, and working with IT/integration teams.
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  Proficient in Microsoft Excel and data analysis; experience with barcode scanners, label printers, and RF devices.
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  Excellent communication and coordination skills - able to bridge operations and technology.
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  Fluent in English (Arabic is a plus).

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Key Attributes

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  Detail-oriented, organized, and proactive.
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  Strong troubleshooting skills and ability to work under pressure.
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  Collaborative, with a “hands-on” approach to problem-solving.
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  Passionate about process improvement and digital transformation in logistics.

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What We Offer

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  Opportunity to play a lead role in transforming company’s warehouse operations.
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  Exposure to advanced warehouse automation and technology integration.
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  Competitive compensation package and long-term career growth in a rapidly expanding logistics group.