WORKERS COMPENSATION CLAIMS MANAGER

The Opportunity

We are seeking an experienced Workers’ Compensation NE Claims Manager to play a critical role in overseeing and advancing our workers’ compensation claims strategy across multiple jurisdictions. This position offers the opportunity to lead complex, high exposure claims, partner with internal and external stakeholders, and influence outcomes that protect both our colleagues and the organization.

Reporting to the Head of Work Comp Claims, this role serves as a key liaison between internal operations, third party administrators (TPAs), insurance carriers, adjusters, and legal partners. The successful candidate will bring strong judgment, deep technical expertise in workers’ compensation claims, particularly New York, and a collaborative mindset to support best in class claims management and loss prevention practices.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last twelve years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

As the Workers’ Compensation NE Claims Manager, you will have end-to-end responsibility for the oversight of workers’ compensation claims, including litigated matters, across multiple states. Your work will directly impact claim outcomes, cost containment, compliance, and return to work success.

Key responsibilities include:

• Overseeing all aspects of workers’ compensation claims handling, including reporting, medical management, reserving, litigation, negotiations, settlement, and return to work coordination
• Serving as the primary point of contact for TPAs, adjusters, and defense attorneys, and supervising adjuster performance to ensure high standards and effective cost control
• Partnering closely with legal counsel to determine optimal claim strategies and drive timely, appropriate resolutions
• Conducting regular claim reviews to assess progress, evaluate exposure, and identify opportunities for early settlement
• Ensuring compliance with workers’ compensation laws, regulations, and internal standards across hotel operations
• Supporting and monitoring transitional duty and return to work programs to promote safe and timely employee reintegration
• Producing reports and analyses using Risk Management Information Systems (RMIS) to support safety initiatives and leadership decision making
• Assisting with enterprise-wide loss prevention initiatives and special projects aligned with broader Risk Management objectives
• This role requires the ability to exercise independent judgment, manage competing priorities, and collaborate across functions to deliver consistent, high-quality results.

Experience Required:

• 5+ years of workers compensation experience, with significant experience managing New York workers compensation claims and litigation (experience in other Northeast states is preferred)
• Direct experience handling litigated workers compensation claims
• Strong understanding of workers compensation laws, regulations, and best practices
• Experience working with TPAs and insurance carriers, including performance oversight
• Ability to analyze claim data, assess risk, and support loss control and safety efforts
• Excellent organizational, communication, and interpersonal skills
• Proven ability to prioritize tasks and manage multiple, complex cases simultaneously
• Proficiency with Microsoft Excel, Word, and PowerPoint
• Experience with claims, RMIS platforms
• Willingness to travel approximately 10–20%

Experience Preferred:

• Associate or bachelor’s degree
• Relevant insurance certification and/ or coursework related to insurance or risk management

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $89,000 to $130,000. This position is also eligible to earn incentive awards and an annual bonus.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.