WORKERS' COMPENSATION DISPUTE RESOLUTION SPECIALIST 1/2

About this Job

Workers' Compensation Dispute Resolution Specialist 1/2
Office of Workers Compensation
Location: Houma, La (Terrebonne Parish)

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

Office of Workers' Compensation
The Louisiana Works is seeking an Administrative Coordinator to join the Office of Workers' Compensation. The Office of Workers’ Compensation Administration (OWCA) in Louisiana oversees the enforcement and administration of workers’ compensation laws, aiming to support early return-to-work efforts and improve workplace safety. The department manages disputed claims, conducts hearings, reviews medical treatment disputes, and investigates fraud through collaborative efforts like the GAME ON task force.

The Workers’ Compensation Dispute Resolution will provide support services to the Workers' Compensation (WC) Judge, conduct research, as well as prepares summaries, to assist the Judge and Mediator in evaluating the legal and factual issues presented in Workers' Compensation disputes.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Minimum Qualifications

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Details:

• Serves as an ombudsman for unrepresented parties by assisting with forms, defining disputes, and facilitating settlement discussions.
• Responds independently to complex written and verbal inquiries regarding case status, procedures, and administrative matters.
• Interprets state Workers’ Compensation procedures for officials, insurance carriers, and members of the legal community.
• Investigates case statuses, resolves complaints, and identifies delays, making policy and procedural recommendations to the WC Judge.
• Reviews medical reports and settlements to ensure statutory compliance and determine maximum medical improvement.
• Analyzes evidence and legal principles, conducts legal research (including Shepardizing), and prepares summaries, depositions, and settlement reports to assist in drafting opinions and decisions.
• Prepares and processes legal documents, minutes, attorney fee approvals, and updates automated hearing systems.
• Monitors submission of briefs, depositions, and exhibits to ensure cases are properly submitted for decision.
• Travels statewide to support the Judge and Mediator during hearings and trials.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.