Workforce Development Manager

SUMMARY:

The Workforce Development Manager leads the design, implementation, and evaluation of programs that strengthen the organization’s workforce capability and performance. This role oversees all aspects of employee learning and development, including administration of the Learning Management System (LMS), to ensure a skilled, compliant, and mission-driven workforce that supports the delivery of high-quality community healthcare.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Learning and Development Leadership

• Develop, implement, and maintain a comprehensive workforce development strategy aligned with organizational goals and compliance standards.
• Conduct regular assessments of training needs and recommend solutions to close performance or skill gaps.
• Design and deliver training programs for clinical and non-clinical staff, including onboarding, compliance, and professional development courses.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance outcomes.

Learning Management System (LMS) Administration

• Lead evaluation, implementation, and rollout efforts of a comprehensive learning management system to support all sectors of organization.
• Manage and maintain the organization’s LMS, ensuring system integrity, user accuracy, and timely course assignments.
• Source, develop, upload, track, and manage learning content to support continuous education and compliance requirements.
• Generate and analyze reports to monitor training completion, compliance, and engagement metrics.
• Serve as the primary liaison between HR, IT, and vendors to optimize system functionality and user experience.

Program Development and Coordination

• Coordinate and facilitate employee orientation and ongoing workforce training initiatives.
• Develop and manage leadership and career development programs that foster internal growth and succession readiness.
• Identify and manage external training partnerships, certifications, and workforce funding opportunities.
• Ensure all training programs align with organizational values, regulatory requirements, and strategic objectives.

Collaboration and Culture Building

• Partner with department leaders to integrate learning and development into performance management and employee engagement strategies.
• Support supervisors in developing team members through coaching and effective development planning.
• Promote an inclusive learning culture that values growth, collaboration, and continuous improvement.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in Human Resources, Organizational Development, Education, or related field required; Master’s preferred.
• Minimum of five years of experience in workforce development, training, or organizational learning, preferably in healthcare or community-based settings.
• Demonstrated experience managing or implementing an LMS platform.
• Strong understanding of adult learning principles, instructional design, and training evaluation.
• Excellent facilitation, project management, and communication skills.
• Analytical ability to measure training impact and recommend data-informed improvements.
• Collaborative approach with the ability to build trust and credibility across all levels of the organization.
• Current CPR Certificate
• Current and in good standing; CDL and vehicle insurance

LANGUAGE SKILLS:

Ability to read and interpret documents that are at times highly complex relating to clinical, legal and financial matters. Ability to write sophisticated reports and correspondence. Ability to speak and present information effectively with all constituencies: board of directors, physicians, clients, patients and employees of Gracelight Community Health. Ability to facilitate discussions and work in a highly collaborative manner. Ability to positively manage and communicate change. Ability to influence key leaders, physicians and other providers.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and the ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply common sense to daily situations that arise. Ability to make decisions and execute timely to produce positive outcomes.

OTHER SKILLS AND ABILITIES:

• Demonstrates ability and flexibility to work in other areas of the organization as needed.
• Adheres to company’s policies and procedures.
• Demonstrates required knowledge, skills, education for job functions.
• Maintains and promotes a safe work environment.
• Demonstrates a self-directed mature, disciplined and tactful approach to fulfilling job duties.
• Demonstrates excellent communication skills, both oral and written.
• Demonstrates proficiency in computer applications such as Microsoft Excel, Power Point, Word and Outlook.
• Displays a positive outlook on the job and promotes professional behavior always.
• Organizes and prioritizes work with minimum supervision.
• Thinks critically to navigate business issues daily.
• Assesses opportunities and reviews current practices for continuous improvement.
• Manages time efficiently and follows through on duties to completion.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch or sit. The employee must frequently lift and/or move up to 10 pounds and occasionally life and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.