Workforce Management Analyst

We have an opportunity with our client Intuit; this is going to be a contract of 1 Years on the payroll of VARITE which is extendable

Experience - 5+ Years

Budget -15-20 LPA

Location - Bangalore (Bellandur)

Notice period - Immediate

Shift- Night Shift

Please share the resume to taniya.goyal@varite.com

• 3-5 years of experience in a data-driven role, preferably within a contact center or operations environment. Experience with a Workforce Management (WFM) tool (e.g., Aspect, IEX, Calabrio, Verint).
• Proven expertise in data analysis and visualization, with proficiency in at least one of the following: R, Python, or SQL.
• Experience with building automated solutions and scripting.
• Strong understanding of scheduling principles and workforce management concepts.
• Excellent communication and collaboration skills, with the ability to present complex data to both technical and non-technical audiences.
• Ability to explain key contact center terms, such as Erlang C, Schedule Efficiency, and Shrinkage (Unplanned vs planned).