WorkForce Software, Engagement Manager

WorkForce Software, an ADP company, is hiring an Engagement Manager

Applications for this role will be accepted until 11/19/2025

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As an Engagement Manager, you are responsible for the identification, positioning, and sale of services for a set of target accounts in synergy with the related sales account teams. This individual will be primarily focused on driving the sales and delivery of WorkForce Software’s services resulting in significant increase in services revenue for WorkForce Software. The Engagement Manager will use technical acumen, relationship development, and consultative selling skills. By leveraging appropriate WorkForce Software (WFS) advanced service offerings and expertise, an Engagement Manager will endeavor to objectively address customer needs in an effort to become their trusted advisor.

As a trusted advisor, you’ll build in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into WorkForce Software/Partner opportunities. You will use knowledge of technology, products, processes, industry expertise, partners, and consultative sales skills to assess and educate customers on value of WorkForce Software Services offerings and identify/define scope.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone and in writing, your communication style is clear and easy for our clients to understand and take action. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Align. You will align with the appropriate Project Delivery teams to leverage follow-on business from delivery project to another.
• Validate. You will validate and verify that the proposed solution being sold can be delivered and supported by associated WorkForce Software and ADP teams (Delivery, Product, SaaS, Support, etc.)
• Stay Up To Date. You’ll stay abreast of the status for each campaign, and independently provide reliable booking forecasts weekly, monthly, and quarterly.
• Multi-Task & Communicate. You will work on multiple time-sensitive projects and follow-up items simultaneously. The Engagement Manager will also assist with the development of collateral for RFP’s and RFI responses. You will share essential information with clients and the teams you work with at ADP.

TO SUCCEED IN THIS ROLE: Required Qualifications

• You have at least 8+ years of experience participating in the selling of services >$1M-$10M to executive level officers.
• You’ll be an expert at collaborating with customers in order to scope, estimate, develop, and ultimately sell services in collaboration with executive sales associates.
• You should possess software/COTS implementation experience in the HCM or ERP environments.
• You’ll possess excellent written, verbal, and formal presentation skills to client and partner audiences ranging from technical implementers through CTO/CIO levels.
• You will demonstrate the ability to advance sales campaigns in a needs-based and highly participative fashion which should include consultative dialog, cross-functional engagement, and facilitate workshops.
• You will have the ability to travel up to 75% with the potential for international travel
• Associates that are located near an ADP or WorkForce office, would be expected to follow the ADP hybrid work model.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

• BONUS POINTS FOR THESE: Preferred Qualifications

  • Strong comprehension of implementation principles and lifecycles
  • Familiarity with or background in HR, Payroll, or Workforce Management

  YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:

  • Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

  What are you waiting for? Apply now!

  Jobs.adp.com

  Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit, including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

  Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.