Workplace Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Workplace Coordinator provides general office and facilities support with a variety of activities, audits and workspace-related tasks, exhibiting strong customer relationship/communication skills. Single point of contact for landlord queries and escalations. Successfully coordinates the resolution of problems associated with all building services including but not limited to small projects, working with vendors, workspace resources, as well as interior and exterior furnishings, fixtures and equipment.
The Facilities Coordinator is responsible for representing the client and JLL in the local and regional business and real estate community. Workplace ManagementAdministration and monitoring of general maintenance within the facility

Coordinate service visits with property management representatives and vendors

Provides hospitality and support for guests, visitors, and employees at client location

Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service

Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)

Works with all internal departments such as IT, Security, ….

Detailed inspections to discover all issues and assign tickets

Proactive in finding improvements and following through on a plan to complete

Identify costs saving ideas on a monthly basis

Coordinates special events in support of client or CRE

Vendor and Supplier ManagementManage Facilities contracts on behalf of the client as managing agent

Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review

Relationship ManagementSingle point of contact for all landlord queries and escalations

Local point of contact with client’s IT team

Local contact with the data centre providers – HVAC, UPS, Communications

Local contact with security, provide print login credentials

Account PerformanceDevelop and maintain strong and healthy relationships with the client and landlord

Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction

Administration and monitoring of general maintenance within the facility

Provides hospitality and support for guests, visitors, and employees at client location

Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service

Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)

Detailed inspections to discover all issues and assign tickets

Proactive in finding improvements and following through on a plan to complete

Skills, Experience & Qualifications Skills

• Excellent interpersonal, communication and organisational skills
• Outstanding customer service skills,
• Ability to work independently and part of a remote team
• Ability to multitask and work without direct supervision
• Always maintain professionalism
• Proficient in MS Office and possess excellent written and verbal communication skills

ompetencies

• Strong communicator
• Passion for quality
• Self-motivated; confident & energetic - excellent time keeper
• Able to work independently and use own initiative
• Ability to operate in a fast-paced environment
• Flexible
• Exhibits honesty & trustworthiness, open to new ideas & willing to challenge status quo
• Fluent in French and English (written and verbal)

Experience

• At least 2 years’ experience working in facilities/property management or a related field
• Knowledge of real estate, telecommunications, furniture, accounting and building systems
• Excellent organisational skills
• Strong interpersonal skills with training experience to guide multi-functional teams
• Excellent PC skills, proficient in Microsoft Word and Excel
• Interest in continuous improvement and development of new technologies
• Hospitality Backgrounds is a plus

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.