Workshop Supervisor

Established in the 1930s as a trading business, Al-Futtaim Group has evolved into one of the most diversified and progressive privately held regional organizations, headquartered in Dubai, United Arab Emirates. With operations structured across five divisions—Automotive, Financial Services, Real Estate, Retail, and Healthcare—the Group employs over 35,000 people in more than 20 countries across the Middle East, Asia, and Africa.

Partnering with over 200 of the world’s most admired brands, Al-Futtaim Group continues to grow by upholding its core values of Respect, Excellence, Collaboration, and Integrity , while remaining focused on delivering exceptional customer experiences and enriching the communities it serves.

Overview of the Role

The Workshop Supervisor will oversee and manage daily repair and maintenance operations within the workshop. The primary objective is to ensure maximum productivity, optimal workflow, and high technical efficiency while maintaining exceptional customer satisfaction and meeting business performance targets.

Key Responsibilities

• Efficiently allocate work bays and plan workshop capacity and loading.
• Optimize productivity and workshop output, with ongoing evaluation for continuous improvement.
• Manage technicians’ time booking and maintain accurate updates in the incentive system.
• Ensure all safety and security procedures are followed on the workshop floor.
• Implement dealer standards and maintain quality inspection processes.
• Lead, motivate, and guide the team, ensuring access to necessary training and development.
• Conduct daily and weekly team meetings to track performance and workflow.
• Address product concerns, follow escalation procedures, and ensure timely resolution to support customer satisfaction.

Required Qualifications & Skills

Education & Experience

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• 5–7 years of experience in an automotive dealership, including at least 3 years in a supervisory role within a service department.
• Strong knowledge of automotive dealer/distributor operations, MS Office, and ERP systems.

Behavioral Competencies

• People-oriented with strong leadership skills.
• Strategic and analytical mindset.
• High integrity, responsibility, and cultural awareness.
• Strong technical aptitude and solid work ethic.

About the Team

You will lead a team of 11 technicians and report directly to the Service Manager . The department is focused on meeting service revenue targets while maintaining excellent operational standards and customer satisfaction.

What Equips You for the Role

• Strong leadership and team management capabilities.
• Expertise in compliance, evaluation, and workshop operations.
• Deep technical knowledge of automotive systems.
• Excellent communication and interpersonal skills.
• Commitment to quality assurance and operational excellence.

About Al-Futtaim Automotive

Al-Futtaim Automotive, a major division of Al-Futtaim Group, is a leading automotive distributor with operations in 10 countries across the Middle East, Asia, and Africa. The division represents globally renowned brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM .

With business activities spanning distribution, manufacturing, leasing, and aftersales, Al-Futtaim Automotive is driven by a customer-centric approach and an ambition to deliver world-class mobility solutions. Supported by a workforce of over 9,000 employees, the company continues to push boundaries in innovation, quality, and customer experience.