Youth Program Case Manager

Job Summary:

Supervisory Responsibilities:

• This role does not currently supervise other staff; however, this role will supervise volunteers and interns as applicable.
Coaches, corrects, rewards, recognizes, and reviews volunteers and interns in accordance with TCM’s Core Values & policies.

Determines Eligibility and Develops Service Plans

• Performs assessments that measure development of Pathways youth.
• Develops resident Individual Service Plans after a needs assessment interview.
• Interviews residents to determine their child’s needs and refers them to appropriate community resources.

Assists in Coordinating Care

• Acts as liaison between residents, organizations, and agencies.
• Provides emergency assistance, crisis intervention, and needed referrals.
• Collaborates with Laura’s Home team to guide and support residents.
• Updates resident files by recording each contact made with residents and families, and maintains records required for follow-up.
• Provides a timely response to the needs of all residents on case load.
• Serves as an advocate for individuals in the community, working with other community organizations to address issues facing assigned residents.

Supports Programming

• Assists Pathways programming by supporting, serving, and ministering to our youth and families in a Christian environment conducive to transformation.
• Attends daily pathways programming to build quality, caring relationships with the youth and families in order to enhance overall effectiveness of Pathways programming.
• Assists in the infant and toddler, and preschool rooms as the census dictates.
• Understands and enforces policies/procedures to maintain discipline and ensure safety at all times.

Other Responsibilities

Actively grows and pursues continued education in community-based services and domain knowledge.

Education/Experience:

• Completed or working towards a bachelor’s degree in Social Work or related field is required.
• Licensed Social Worker is preferred.
• 2 years experience in youth work required.
• 3 years of service in the Social Work field preferred.
Knowledge in trauma-informed care and crisis intervention required.

Additional Eligibility Qualifications:

• Meets requirements to be an approved driver of TCM vehicles is preferred .
• Limited time off over summer and school breaks.
Flexible schedule required in order to be onsite for programming hours, available to drive/chaperone at special events, field trips, available during programming hours, evenings and weekends.

Essential Physical and Mental Functions:

• Remains in a stationary position for approximately 30% of the time
• Stand or walk for up 70% of the time on various surfaces (tile, concrete, carpet)
• Climb stairs.
• Constantly bend/twist at waist/knees/neck to perform various duties.
• Lift, carry, or move 50 pounds.
• Constant use of both hands, fingers, and arms in reaching/handling/grasping.
• Operates a computer as needed
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
• Constant use of hearing (correctable hearing to normal level required) for day-to-day job functions
• Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Must be able to handle pressure of constantly working with individuals in crisis.
• Must be able to handle pressure of interruptions in daily activities.
• Subject to excessive noise

Spiritual Requirements:

• Professes Jesus as Lord and Savior
• Believes the Bible to be the inspired, infallible, & ultimate authoritative Word of God (II Timothy 3:16; II Peter 1:21)
• Patterns life after the example of Jesus and the commands and principles found in the Bible – consistent with TCM’s doctrinal statement, statement of faith, and lifestyle principles
• Desires to serve the Lord