Training Administrator

ABOUT US

Grow Development Solutions Ltd are an independent and growing training and coaching company, specialising in leadership development, coach training and 1:1 and team coaching. We work with a wide range of organisations in the private and public sectors, and we also provide ‘open’ training programmes for individuals. We provide both face to face ‘in-person’ training and online learning solutions.

The organisation is led and managed by the Founder, Amie Nazaruk-Wheeler and is supported by a team of associate coaches, facilitators and assessors. Our passion is to support the growth, learning and development of others to enhance performance and deliver business results.

Our current team member is moving on to an exciting new chapter in their life, and we are genuinely delighted for them. While we will be sorry to see them go, their departure means we now have the opportunity to welcome a new permanent Training Administrator to our team, someone who can support us as we continue to grow and develop our training and coaching services.

THE ROLE

Situated at the heart of our business, this role is as diverse as it is rewarding, offering plenty of opportunities to get involved in a range of tasks, to support our training delivery team, and the delegates on our programmes.

This is a permanent, full-time role aligned to the four-day working week we operate across our business. The working week is Monday to Thursday; the role is not classified as part-time.

The role is mostly remote (home-based), with in-person days held in Peterborough or London for team gatherings, meetings and other business needs. The successful candidate must be based in England, within a reasonable commuting distance of either location, and able to attend in person when required. All travel expenses will be paid for any on-site working required.

KEY TASKS & EXPECTATIONS FOR THIS ROLE

• Providing day-to-day admin support to our team
• Dealing with course enquiries and enrolments
• Updating our online systems and online learning platform
• Registering delegates onto our qualification and accredited programmes
• Liaising with other team members to ensure fees for training courses are paid in a timely manner
• Organising assessment submissions and completing the necessary tracking of delegate information
• Supporting the wider team with preparation for external quality audits for our qualification programmes
• Liaising with delegates on our programmes to ensure that they receive an excellent level of personalised support for their programme (this will be via email/telephone/online over Teams or Zoom)
• Ensuring that all face-to-face and online events run smoothly, delegates are kept informed and supported
• Updating our marketing course brochures and course information and ensuring our website is up to date
• Contributing to our marketing activities on our business social media platforms and network groups,
• Attending team meetings and organising agendas, and meeting minutes
• Organising surveys and working closely with other team members to review and evaluate the results
• Engaging in personal and professional self-development
• Being an ambassador for our brand and actively and positively promoting the work we do

OUR IDEAL TEAM MEMBER

We're looking for an individual who thrives in a varied and evolving environment, is exceptionally well organised, and is highly capable of using their own initiative. You will be confident working independently, managing multiple tasks and priorities at the same time, and responding effectively to requests arriving through different channels. We have the ambition to grow, so our new team member should be supportive of change and comfortable identifying opportunities to improve the way they work.

What’s required for this role:

• A keen eye for detail and someone who takes pride in their work.
• Excellent time-management skills, with the ability to use your own initiative, work independently and prioritise multiple tasks across a varied workload.
• Positive and proactive attitude and approach to your work.
• Exceptionally skilled in communication, both written and verbal, in English.
• Proficient in Microsoft Office Suite.
• Eager to learn, grow, and embrace change, with a passion for personal and professional development.
• A genuine interest in learning and development, with a strong commitment to supporting the growth and development of others.
• Ideally experienced with using business and project management online systems.
• Experience of working with AI tools would be an advantage. We would welcome the opportunity to expand the scope of the role further, depending on the successful candidate's skills and experience.
• At least Level 2 (equivalent to GCSE) in English.
• Relevant qualifications for the role (such as Business & Administration)
• Creative skills would be a bonus, such as video editing, content writing, or graphic design are highly valued and can significantly contribute to your success in this role.

It would be great if our new team member has experience of working in a learning and development environment or training organisation. However, while we place a lot of value on experience and qualifications, what matters most is finding the right person to help us deliver an excellent learning experience for our delegates. The successful candidate must be legally able to work in the UK and be based in England, within a reasonable commuting distance of Peterborough or London.

WHAT'S ON OFFER FOR OUR NEW TEAM MEMBER

• Permanent, full-time role aligned to our established four-day working week, Monday to Thursday
• Flexible working
• Salary of £24,000–£28,000 (this is not pro-rata, this is the actual salary for a 4-say working week), with the opportunity to increase as the role and responsibilities grow
• Excellent holiday package, including additional birthday leave and discretionary leave over the Christmas and New Year period
• Annual bonus scheme worth up to 10% of salary, paid annually
• Pro-rata working from home allowance to contribute towards utilities - paid in addition to salary
• Resources Provided: The successful candidate will be provided with a laptop and mobile phone, and there is further financial support available to accommodate for any home working equipment required. Any stationery and work-related equipment will be purchased by the employer.
• Other Benefits: Option to undertake training courses which are delivered through Grow Development Solutions, which can provide for further opportunities. Opportunities for other work-related development and coaching to support own personal and professional development.
• We also have regular team gatherings and each year we have a celebratory Christmas gathering, which is fully funded by the business.

INTERESTED IN APPLYING?

Stage 1: CV and covering letter, outlining your experience and what you can bring to our team and business!

Stage 2: Initial online meeting – this will be a short 10-15 minutes meeting via Zoom. This will be an informal conversation about your application and your suitability for the role and will provide an opportunity for you to ask questions about the role and what it would be like to work with us.

Stage 3: Online/In-Person Interview - this will involve a standard interview (questions can be provided in advance) and a short work-related in-tray exercise. Approximately 45 minutes to 1 hour should be allowed for this stage of the process. Dates and times for in-person interviews will be agreed in advance.

Stage 4: Employment Offer (subject to satisfactory references and background checks) and probationary period (min. 3 months probationary period).

We will review applications as they come in. The deadline to apply is 11 September. We anticipate that Stages 2 and 3 will take place between 14 and 25 September, although we can be flexible depending on candidate availability. We hope to appoint someone who can start in the role on 2 November.

We are committed to creating a supportive and inclusive environment for all our applicants and employees. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these.

Please send your CV and covering letter to Amie Nazaruk-Wheeler:

amien-w@growdevelopmentsolutions.com

Pay: £24,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free or subsidised travel
• Work from home

Experience:

• Administrative: 1 year (required)

Language:

• English (required)

Work Location: Hybrid remote in Peterborough