Qureos Mentor

A Holding Co WLL

Responsible for supervising kitchen staff and ensuring food preparation and service meet quality, hygiene, and safety standards. This role supports the Store Manager or Supervisor in daily operations, team coordination, and maintaining an efficient, clean, and organized kitchen.Key Responsibilities:&bull;Supervise and coordinate kitchen staff during shifts&bull;Assign food preparation tasks and ensure timely service&bull;Ensure food quality, presentation, and portion standards are followed&bull;Monitor compliance with food safety, hygiene, and sanitation regulations&bull;Train new kitchen staff on recipes, procedures, and safety standards&bull;Assist in menu preparation and daily kitchen planning&bull;Maintain cleanliness and organization of kitchen areas&bull;Monitor inventory, minimize food waste, and report shortages&bull;Address minor staff issues and escalate concerns to management&bull;Maintaining kitchen efficiency and moraleJob Type: Full-time

Team Leader

The Store Manager is responsible for the full operational, financial, and people performance of the brand. This role ensures the store operates safely, profitably, and consistently to brand standards every day.Scope of Role End-to-end ownership of one location Execution of SOPs and brand standards Leadership of FOH, BOH, Bar, Supervisors, and PICs Financial performance and cost control Guest experience and reputation managementKey Performance Measures  Sales vs forecast and growth Food cost, labour cost, and waste Operational audit and compliance scores Guest satisfaction and review scores Staff retention, engagement, and training completion Cash control and variance managementCompliance &amp; Governance Responsibilities Ensure full compliance with Dubai Municipality Food Code Ensure PIC coverage on all operating shifts Enforce SOPs, checklists, and logs without exception Act on audit findings and corrective actions Escalate serious risks to Operations Manager immediatelyCore ResponsibilitiesDaily Operations &amp; StandardsPeople Leadership &amp; SchedulingFinancial &amp; Commercial ControlFood Safety &amp; Quality OversightGuest Experience &amp; Brand ReputationRequired Knowledge &amp; Skills Strong hospitality or caf&eacute; management experience Understanding of food safety and operations Financial acumen and reporting skills People leadership and conflict management Ability to prioritise and problem-solveJob Type: Full-timeApplication Question(s):<ul><li>What are your salary expectations?</li></ul>

Store Manager

The Service Crew is responsible for delivering excellent customer service, ensuring a clean and welcoming environment, and supporting the daily operations of the store. This role involves taking customer orders, serving food and beverages, maintaining cleanliness, and assisting team members to ensure smooth and efficient service at all times.Key Responsibilities:Customer ServiceGreet and serve guests with a friendly and professional demeanor.Assist customers with menu selections and order placement.Handle feedback or complaints and escalate when necessary.Food Handling &amp; Service Deliver food and beverages accurately and efficiently.Ensure food presentation aligns with brand standards.Pack takeaway and delivery orders correctly.Store Cleanliness &amp; Readiness Maintain cleanliness in dining and service areas. Refill condiments, napkins, and supplies throughout the shift.Support end-of-day cleaning and restocking tasks.Team Collaboration Work closely with kitchen and cashier staff to coordinate service.Assist colleagues with tasks during busy hours.Participate in team briefings and training sessions. Safety &amp; ComplianceAdhere to health and food safety guidelines. Wear proper uniforms and follow personal hygiene standards.Job Type: Full-timeApplication Question(s):<ul><li>What are your salary expectations?</li></ul>

Service/Kitchen Crew

The Shift Supervisor is the operational leader on shift, responsible for executing brand standardstandards across service, quality, food safety, people leadership, and cash control. This rolebridges strategy and execution, ensuring consistency during every trading hour.Scope of Role Lead FOH and bar operations during assigned shifts Ensure SOP, food safety, and quality compliance in real time Coordinate team deployment and service flow Control cash handling and POS discipline Act as escalation point for guests, staff, and operational risksKey Performance Measures Shift audit and checklist completion rate Service speed and order accuracy during shift Guest recovery effectiveness and complaint resolution Quality consistency and remake control Cash variance and POS compliance Team performance, discipline, and engagementCompliance &amp; Food Safety Responsibilities Act as Person in Charge (PIC) when certified and rostered Enforce hygiene, handwashing, and PPE compliance Monitor temperature control and corrective actions Ensure allergen procedures are followed without exception Escalate incidents and ensure logs are completedCore ResponsibilitiesPre-Shift Leadership &amp; Opening ControlService Leadership (During Shift)Quality &amp; Food Safety ControlPeople Leadership &amp; CoachingCash, POS &amp; Shift Close ControlCleanliness, Safety &amp; ClosingRequired Knowledge &amp; Skills Strong understanding of SOPs and food safety principles Leadership and conflict management skills Cash handling and POS competence Ability to prioritise and make decisions under pressure Clear communication and role modelling behaviourJob Type: Full-time

Restaurant Supervisor

The Matcha Master is responsible for preparing and serving matcha and coffee beverages to standards, ensuring consistency, speed, cleanliness, and food safety compliance. Thisrole directly impacts product quality, guest satisfaction, and brand reputation.Scope of Role Cofee and matcha beverage preparation Recipe adherence and quality control Bar station setup, calibration, and cleanliness Support FOH during service flow Escalation of quality, allergen, or equipment issuesKey Performance Measures Drink quality and consistency (taste, texture, visuals) Speed of beverage preparation during peak Order accuracy and remake rate Compliance with recipes and specifications Bar cleanliness and audit scores Guest feedback related to beveragesCompliance &amp; Food Safety Responsibilities Follow all food safety, hygiene, and handwashing procedures Maintain temperature control for milk, alternatives, and prepared items Never guess allergen content; escalate to PIC/Manager Use only approved ingredients, recipes, and tools Complete opening, mid-shift, and closing bar checks when assignedJob Type: Full-time

Matcha Master

The Housekeeping Supervisor oversees daily housekeeping operations to ensure cleanliness, safety, and high standards of hygiene throughout the facility. This role supervises housekeeping staff, assigns duties, conducts inspections, and ensures compliance with company policies and quality standards.Key Responsibilities<ul><li>Supervise and coordinate daily activities of housekeeping staff</li><li>Assign cleaning tasks and inspect completed work</li><li>Ensure guest rooms and public areas meet cleanliness standards</li><li>Train new employees on cleaning procedures and safety protocols</li><li>Monitor inventory of cleaning supplies and request replenishment</li><li>Handle guest or client complaints related to housekeeping</li><li>Maintain proper documentation and reports</li><li>Ensure compliance with health, safety, and sanitation regulations</li><li>Support the Housekeeping Manager in scheduling and performance evaluations</li></ul>Required Qualifications<ul><li>High school diploma or equivalent (Hospitality certification preferred)</li><li>2&ndash;3 years of housekeeping experience (1+ year in a supervisory role preferred)</li><li>Strong leadership and team management skills</li><li>Knowledge of cleaning chemicals and equipment</li><li>Good communication and organizational skills</li><li>Ability to work flexible hours, including weekends and holidays</li></ul>Key Skills<ul><li>Leadership and team supervision</li><li>Attention to detail</li><li>Time management</li><li>Problem-solving abilities</li><li>Customer service orientation</li><li>Knowledge of safety standards</li></ul>Working Conditions<ul><li>Standing and walking for extended periods</li><li>Lifting moderate weights (cleaning equipment, supplies)</li><li>Working in a fast-paced environment</li></ul>Job Type: Full-time

Housekeeping Supervisor

The Brand Manager is the guardian of the brand across all touchpoints. This role ensures brand consistency, commercial alignment, and execution excellence across operations, marketing, product, and guest experience. The Brand Manager translates brand vision into clear systems, standards, and performance.Scope of Role<ul><li>Brand strategy, positioning, and guardianship</li><li>Cross-functional alignment (Operations, Marketing, Culinary, Supply Chain)</li><li>Product, menu, and concept governance</li><li>Guest experience and brand standards</li><li>Performance monitoring and continuous improvement</li></ul>Key Performance Measures<ul><li>Brand consistency scores across locations</li><li>Guest feedback, reviews, and brand sentiment</li><li>Successful execution of campaigns and launches</li><li>Menu and product performance</li><li>Alignment between brand intent and operational delivery</li></ul>Brand Governance Responsibilities<ul><li>Own and enforce brand standards, tone of voice, and visual identity</li><li>Approve brand-facing materials and initiatives</li><li>Ensure all locations operate within brand guidelines</li><li>Act as final escalation point for brand deviations</li></ul>Core Responsibilities<ul><li>Brand Strategy &amp; Standards</li><li>Define and maintain brand positioning and guidelines</li><li>Ensure consistent brand execution across all locations</li><li>Translate brand vision into operationally executable standards</li><li>Review and refine brand systems as the business scales</li></ul>Product &amp; Menu Alignment<ul><li>Oversee menu structure, naming, and positioning with Head Chef</li><li>Approve new product launches and limited-time offers</li><li>Ensure product storytelling aligns with brand narrative</li><li>Monitor menu performance and guest response</li></ul>Cross-Functional Leadership<ul><li>Align Marketing, Operations, and Culinary teams under one brand vision</li><li>Support Store Managers in delivering brand standards daily</li><li>Resolve conflicts between brand intent and operational reality</li><li>Act as brand decision-maker during operational trade-offs</li></ul>Guest Experience &amp; Feedback<ul><li>Monitor reviews, social feedback, and guest insights</li><li>Identify recurring issues affecting brand perception</li><li>Drive corrective actions with relevant teams</li><li>Champion guest-first thinking across the business</li></ul>Performance &amp; Continuous Improvement<ul><li>Track brand KPIs and execution quality</li><li>Lead quarterly brand reviews</li><li>Identify opportunities for refinement and growth</li><li>Support scalability and franchising readiness</li></ul>Required Knowledge &amp; Skills<ul><li>Strong brand and commercial acumen</li><li>Experience in F&amp;B or hospitality brand management</li><li>Ability to balance creativity with operational discipline</li><li>Strong leadership and stakeholder management</li><li>Data-driven decision making</li></ul>Training &amp; Development<ul><li>Brand systems and governance training</li><li>Leadership and strategic planning development</li><li>Ongoing market and trend exposure</li></ul>Authority &amp; Escalation<ul><li>Final authority on brand standards and brand execution systems</li><li>Approve or reject brand-facing initiatives and materials</li><li>Escalate strategic risks, repeated brand breaches, or reputational issues to Ownership</li></ul>Job Type: Full-time

Brand Manager

Join A Holding Co WLL and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.