Qureos Mentor

Al Ghalia

Position Summary<ul><li>Performs all duties in accordance with the Business Unit&rsquo;s Standard Operating Policies and Procedures.</li><li>Assists the RM and ARM in maintaining the SBU&rsquo;s standards of cleanliness or problems in the surroundings, (eg floor cleanliness, messy tables/service stations. Reports any problems to Managers. Ensures any issues are resolved.</li><li>Assists the Managers in efficiently managing the SBU in accordance with the Business Unit&rsquo;s Standard Operating Policies and Procedures with the objective of achieving maximum guest satisfaction.</li><li>Adheres to Duty Rota, reporting to work on time and properly attired &ndash; well groomed, according to the SBU&rsquo;s Standard Operating Procedures.</li><li>Ensures the proper set-up, and cleanliness of the Front Display Counter, sidewalk, and entrance.</li><li>Answers telephone calls speedily, in a polite and professional manner. Assisting the caller to ensure complete guest satisfaction.</li><li>Welcomes guests in a warm and friendly manger and escorts them to their tables. Allows guests to change tables, where possible, and re-seats them.</li><li>Gives menus to guests.</li><li>Coordinates with the serving staff when assigning tables to guests.</li><li>During busy periods, maintain a Guest Waiting List and assign tables as quickly as possible.</li><li>Assists the Restaurant Manager and Assistant Restaurant Manager in implementing special promotions and events.</li><li>Continuously assists the SBU&rsquo;s operations by helping the Service/Waiting staff as required</li><li>Compiles and reports any guest complaints and, with the help of the Captain/Supervisor, ensure all issues are resolved to the guests&rsquo; satisfaction.</li><li>Listens to our customers, it&rsquo;s the first step to providing a great experience and we love how passionate our customers are about our brand.</li><li>Provides a great experience for our guests by providing exemplary guest service.</li><li>Possesses excellent product knowledge in order to answer our guests&rsquo; enquiries and to resolve any issues.</li><li>Supervises table reservations and effectively controls the flow of guests in the SBU to ensure maximum turnover and profitability.</li><li>Maintains a high standard of personal grooming and demeanor (body language, facial expressions).</li><li>Notifies Managers of any special guests&rsquo; requests.</li><li>Full awareness of the Company&rsquo;s Fire Safety Procedures and Health and Safety regulations.</li><li>Ability to switch roles quickly, by serving guests respectfully, swiftly and effectively and moving to complete other tasks.</li><li>Any other tasks as assigned by the SBU&rsquo;s Manager.</li></ul>Critical skills and competencies required for this postGood general education.Hotel and Catering qualifications desirable.At least 2 years experience in a Hotel, Casual or Fine Dining Environment.Food and Service knowledge &ndash; eg Sequence of Fine Dining ServiceHeight Parameters: 5&rsquo;6Personable and organized.Ability to work both independently and in a team.Ability to prioritize tasks.Establish and maintain effective relationships with colleagues and guests.Excellent English &ndash; written and spoken.Self motivated and detail oriented.Work Location: In person

Host

Position SummaryTo achieve and maintain service excellence and guest satisfaction. Works closely with Front of House (FOH) and Back of House ( BOH) team. Is able to communicate clearly and effectively with guests and team members at all times.Specific Job Responsibilities are, but not limited to, the following:<ul><li>To follow the instructions and direction of management and supervisors.</li><li>Is trained to deliver an excellent standard of customer service and maintains that standard.</li><li>Has completed basic food hygiene, works in a safe and hygienic manner at all times.</li><li>Has full working knowledge of all menu items, and can describe them and clearly and effectively.</li><li>Can perform independently in their designated area of work.</li><li>Engages warmly and professionally with guests and team members at all times.</li><li>Can deal effectively with guest comments or complaints.</li><li>Communicates any known issues to managers immediately.</li><li>Ensures that all side duties and cleaning schedules are completed as directed.</li><li>Maintains cleanliness and hygiene of the restaurant and its environment.</li><li>Completes own probationary and appraisal paper work as required.</li><li>Understands and can explain the Brand.</li><li>Supports the waiters and supervisors within service.</li></ul>Qualifications:<ul><li>Essential: Tertiary Education</li><li>Desirable: Diploma in Food &amp; Beverage</li></ul>Experience:<ul><li>Essential: Minimum of 1 year&rsquo;s experience within hospitality</li></ul>Skills:<ul><li>English Level 2 as a minimum. Can hold a conversation in English with confidence.</li><li>Listens to understand and acts accordingly</li><li>Is organized in their duties</li><li>Have good time management skills. Reports for duty, meetings and training on time.</li></ul>Work Location: In person

Food Runner

&middot; Logging and minimizing wastages and spoilages in his shift.&middot; Assists the Shift Leader for the smooth and efficient running of food production.&middot; Responsible for receiving and storing raw materials in his section ordered by the Sous Chef taking into consideration its quality and quantity.&middot; Cleans and sanitizes all equipment in his section. Making sure they are in working order.&middot; Follows established internal rules and procedures.&middot; Ensures minimum waste, maximizing resources, hence assuring overall department profitability.&middot; Checks all mise en places in quality and quantity.&middot; Maintaining high standards of hygiene&middot; Preparing for the mise-en-place in your current section.&middot; Checks expiry dates and reports to the Shift Leader.&middot; Perform other job-related duties and special projects as assigned.&middot; Segregation of high risk &ndash; ready to eat food from raw food.&middot; Follows the correct storage of hot range mise en place.&middot; Makes sure that all food items in his section are properly labeled.&middot; Follows food safety and personal hygiene.&middot; Makes shift endorsements and reports.&middot; Cleans, sanitizes and refills his section before handing over to the next shift.&middot; To make sure that all food items are served hygienically.&middot; To ensure that hot food is served hot and cold food is served cold.Work Location: In person

Commis

Join Al Ghalia and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Ghalia

About Company

Host

Food Runner

Commis