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Al-Hamd International Container Terminal

AL-HAMD INTERNATIONAL CONTAINER TERMINALUrgent HiringPosition: Assistant Manager &ndash; Customer Service Department (CSD)Job Responsibilities:<ul><li>Oversee and manage the day-to-day operations of the Customer Service Department, ensuring smooth and efficient service delivery.</li><li>Supervise customer service staff, monitor performance, and ensure adherence to company policies and service standards.</li><li>Handle and resolve complex customer queries, complaints, and escalations in a timely and professional manner.</li><li>Maintain effective communication and coordination with Shipping Lines, Freight Forwarders, customers, and relevant institutions.</li><li>Ensure seamless coordination with internal departments for container arrivals, de-stuffing, off-hiring, and related operations.</li><li>Review and authorize customer documentation, including waivers and service-related approvals, ensuring compliance with company procedures.</li><li>Analyze customer service trends, identify areas for improvement, and implement strategies to enhance customer satisfaction.</li><li>Ensure accurate record-keeping and reporting of customer interactions, service issues, and departmental performance.</li><li>Drive process improvements and support digitalization initiatives for enhanced operational efficiency.</li></ul>Educational Background &amp; Skill Set:<ul><li>Bachelor&rsquo;s degree from a recognized institution (Master&rsquo;s degree preferred).</li><li>Minimum 3&ndash;5 years of relevant experience, preferably in the logistics, shipping, or terminal operations industry, with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and problem-solving abilities.</li><li>Sound knowledge of customer service practices and documentation processes.</li><li>Proficiency in IT applications and systems relevant to terminal/customer operations.</li><li>Ability to work under pressure and manage multiple tasks effectively.</li></ul>How to Apply:If you are a motivated professional looking to advance your career in a fast-paced and growth-oriented environment, we encourage you to apply by sending your updated resume and cover letter to Jobs@aictpk.com. Please mention the position title &ldquo;Assistant Manager &ndash; CSD&rdquo; in the subject line.Al-Hamd International Container Terminal is an equal opportunity employer. Female candidates and individuals from diverse backgrounds are strongly encouraged to apply.Job Type: Full-timeWork Location: In person

Assistant Manager – Customer Service Department (CSD)

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Al-Hamd International Container Terminal

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Assistant Manager – Customer Service Department (CSD)