Qureos Mentor

Alpha Data Processing Services LLC

� Key Responsibilities Provide L1/L2 support for enterprise/government IT systems. Investigate, troubleshoot, and resolve issues raised via ticketing tools (Jira, ServiceNow, ManageEngine, etc.). Write, debug, and optimize Oracle PL/SQL queries; generate reports (Excel/CSV/PDF). Document recurring issues, solutions, and standard operating procedures. Support walk-in clients, ensuring clear communication in Arabic and English. Collaborate with internal teams to translate business requirements into technical solutions.

Application Support Engineer with (government Entity)

Define, manage, and support the Director, Digital Engagement in the execution of all CRM activities across all engagement levers for the MEA region.Support and drive the development, ownership and execution of the MEA APAC CRM strategy.Campaign Preparation & Coordination:Review previous campaigns and analyze performance Benchmarks: targeting, audience, conversion, and volume.Track progress in Asana and follow up on campaign status until completion.Campaign brief Management:Collect & follow up to get complete briefs from stakeholders: assets, links, copy, offer details.Review briefs & submit to CRM manager for review following guidelines.Share with agency for loading once approved. Copy creation & Translations:Use AI assistants to generate copy for campaigns & submit for reviewUse AI assistants to generate translations & submit for reviewUpdate Translation Manager files from TransPerfect, prepare structure, and upload to SFMCzEnsure correct formatting and proper QA of languages before finalization. Setup CRM campaigns on SFMC:for the 5 channels for ALL & PME brands.journeys, Content Builder, mobile connect, Batch / Push Web Audience & Targeting: Create approved audiences on CDP.Manage commercial pressure, targeting prioritization & overlap approved by CRM managers.QA audience loading across journeys, campaigns, and automated flows. Personalization: Set up personalization use cases on Movable Ink, testing, and rendering validation. Campaign Reporting Sync: Coordinate the monthly campaign calendar across all CRM segments (Loyalty, Partnerships, Brand, etc.).Join monthly planning and e-Merch calls to integrate upcoming content pages or activations.Weekly destination revenue check & CRM campaign performance recap.Continuous performance measurement and improvement of all customer engagement KPIs. Main complexity / critical issues in the job:Strong communication skills: across functions, teams, and geographical hubs.Performance-oriented: Data and analytically driven decision making.Language requirements: English + French and/or Arabic proficiency is a must.Dealing with multiple teams across multiple geographies, cultures, and time zones.Tech-oriented and savvy: CRM tools / BI & Analytics tools A bachelor&#x27;s degree in a related field (e.g., marketing, business, hospitality)Minimum 2 years of experience in related marketing or Customer Relationship Management roleExpertise in Salesforce Marketing CloudStrong analytical and problem-solving skillsExcellent communication and presentation skillsProficiency with CRM software and data analysis tools; Salesforce Marketing Cloud, Movable Ik, CDPUnderstanding of CRM performance metrics and campaign benchmarking.Hands-on knowledge of AI/project management tools is a plus.Ability to work independently and as part of a team

Omnichannel Campaign Executive

Join Alpha Data Processing Services LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alpha Data Processing Services LLC

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Application Support Engineer with (government Entity)

Omnichannel Campaign Executive