Qureos Mentor

Alrais Holding

Job Purpose: The job purpose is to lead and oversee the coffee and beverage service operations, and ensuring the delivery of high-quality while providing exceptional customer service. This role is responsible for managing all aspects of the coffee service, from training and supervising barista staff to maintaining equipment and ensuring consistency in beverage quality.Staff Management:- Support to recruit, hire, and train barista staff ensuring they are well-versed in coffee and other beverages preparation techniques, brewing methods, customer service, and the restaurant's policies.- Create and manage work schedules, ensuring adequate staffing levels during peak hours and special events.- Provide ongoing supervision and guidance to barista staff, conducting regular performance reviews and addressing any issues promptly.- Provide ongoing training to ensure staff members are knowledgeable and skilled in coffee preparation.- Foster a positive and collaborative work environment.Coffee Preparation:- Expertly prepare and oversee the preparation of coffee and tea beverages, and specialty drinks to ensure consistency, quality, and adherence to established recipes.- Train and educate barista staff on proper coffee brewing techniques, latte art, and customer interaction.- Stay updated on coffee trends, brewing methods, and equipment.- Oversee the operations and maintenance of coffee machines, grinders, and other equipment.Equipment Operation and Maintenance:- Ensure adherence and compliance to the user manual and guidelines while operating the bar equipment (Espresso Machine, Coffee Grinders, Brewing Equipment, Milk Steamer/ Frother, Ice Maker, Blenders, Juice Extractor etc.).- Undertake a proper training and understanding related to the operation of the Bar Equipment as/if required.- Conduct routine equipment checks before service.- Address any malfunctions or inconsistencies immediately.- Regularly inspect all equipment for signs of wear or damage.Beverage Quality and Consistency:- Customer feedback on beverage quality and presentation.- Consistency in beverage preparation, measured through quality checks or customer feedback.- Rate of customer complaints related to beverage quality.Order Accuracy:- Percentage of orders prepared and served correctly, without mistakes or errors.Customer Satisfaction and Engagement:- Customer retention rate and frequency of repeat visits.- Customer satisfaction ratings for service speed, quality and behaviour.Staff Management and Training:- Employee turnover rate within the barista team.- Staff attendance and punctuality.- Training completion rates and performance improvements among barista staff.Operational Efficiency:- Average wait time for customers to receive their beverage orders.- Percentage of scheduled shifts filled and adherence to staffing levels.Equipment Operation and Maintenance:- Frequency and duration of bar equipment downtime for maintenance or repairs.- Compliance with preventive maintenance schedules.- Cost of repairs and maintenance relative to budgeted amounts.Job Type: Full-time

Senior Barista

Job Purpose: The primary purpose of this role is to manage and maintain the company's facilities comprehensively. This role encompasses the oversight of building operations, maintenance, safety, and space planning to support the organization's business objectives. Responsible for ensuring that the facilities are well-maintained, comply with regulations, and provide a conducive environment for employees and visitors.Maintenance and Repairs:- Develop and implement preventive maintenance schedules for all building systems and equipment.- Conduct regular inspections of the facilities to identify and address maintenance issues.- Supervise routine maintenance, repairs, and renovations to ensure they are completed efficiently and to a high standard.- Maintain accurate records of maintenance activities, inspections, and repairs.Facility Operations:- Ensure the smooth daily operation of the facility, including managing utilities and other essential services.- Oversee the operation and maintenance of HVAC, plumbing, electrical, and other building systems.- Ensure the facilities are clean, well-maintained, and provide a safe working environment.Space Management:- Optimize the use of office space and facilities to meet the changing needs of the organization.- Plan and manage office moves, renovations, and layout changes to ensure minimal disruption to operations.- Assign and manage workspace allocations to ensure efficient use of space.Vendor and Contract Management:- Negotiate contracts with vendors and service providers to ensure favourable terms and conditions.- Establish and maintain relationships with vendors and service providers.- Monitor and evaluate vendor performance against service level agreements.Health, Safety, and Environmental Compliance:- Ensure compliance with health, safety, and environmental regulations.- Develop and implement emergency response plans, including fire drills and evacuation procedures.Conduct regular safety training sessions for staff and ensure all safety protocols are followed.Operational Efficiency:- Percentage of time the facility is operational without any interruptions.- Percentage of scheduled preventive maintenance tasks completed on time.- Average time taken to respond to and resolve maintenance requests or issues.Cost Management:- Comparison of actual spending against the allocated budget for facility management.- Amount saved through cost-effective measures, negotiations, and optimized resource use.Maintenance and Repairs:- Percentage of maintenance work orders completed within a specified time frame.- Reduction in the downtime of critical systems and equipment due to proactive maintenance.- Number of repeated issues or failures after repairs, indicating the quality and effectiveness of maintenance work.Safety and Compliance:- Number of safety incidents or accidents reported within the facility.- Adherence to health, safety, and environmental regulations and standards.- Results from safety and compliance inspections or audits.Space and Resource Utilization:- Efficiency in the use of available space, measured by occupancy rates and optimization of office layouts.- Effective use of maintenance supplies, equipment, and other resources.Sustainability and Environmental Impact:- Measurement and reduction of energy usage within the facility.Job Type: Full-timePay: AED7,000.00 - AED8,000.00 per month

Facility Manager

About Us: Alrais Holding is a leading multi sector company dedicated to fostering a positive work environment where our employees can thrive and contribute to our collective success. We are committed to upholding high standards of employee relations and fostering a culture of respect, fairness, and collaboration.About the role: We're seeking an enthusiastic individual to become part of our Human Resources team as a Talent Acquisition Executive. The job's purpose is to oversee the entire recruitment process to attract, evaluate, and onboard top talent. This role requires close collaboration with hiring managers and department heads to understand their staffing needs, develop effective recruitment strategies, and implement plans to maintain a consistent pipeline of qualified candidates.Key Responsibilities:1. Candidate Sourcing and Attraction: Utilize various channels such as job boards, social media platforms, professional networks, and employee referrals to attract qualified candidates.2. Candidate Screening and Evaluation: Review resumes and applications to identify qualified candidates. Conduct initial screening interviews to evaluate candidates' qualifications, skills, cultural fit, and suitability for the role.3. Interview Coordination and Facilitation: Arrange interview schedules, ensuring they align with both candidates&rsquo; availability and interviewers&rsquo; calendars. Create interview materials, including candidate profiles, interview guides, and evaluation forms.4. Offer Negotiation and Onboarding: Extend job offers to selected candidates and negotiate compensation packages, benefits, and other terms of employment.5. Candidate Relationship Management: Maintain ongoing communication with candidates throughout the recruitment process, providing updates, feedback, and guidance.6. Data Management and Reporting: Maintain accurate and up-to-date records of candidate interactions, interview outcomes, and hiring decisions. Generate reports and metrics to track recruitment performance, including time-to-fill, source effectiveness, and candidate demographics.7. Compliance with Policies &amp; Procedures: Uphold ethical standards and comply with all company policies, procedures and legal requirements.Qualification:<ul><li>Bachelor's degree in Human Resources, Business Administration, or related field.</li><li>Excellent communication skills in English and Urdu/Hindi (Mandatory)</li><li>Proven experience of minimum 02 years in talent acquisition, recruitment, or related HR functions.</li><li>Strong knowledge of recruitment best practices, sourcing techniques, and candidate assessment methods.</li><li>Proficiency in Microsoft Office Suite, and recruitment software.</li><li>Ability to work effectively in a fast-paced, dynamic environment.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Talent Acquisition Executive (Hindi Speaker)

SALARY: AED 4,500 - 5,000 (maximum)The Business Development Executive for Coffeesouq will be responsible for driving sales, building and nurturing relationships with B2B customers (such as caf&eacute;s, restaurants, offices, and hospitality), and expanding the company&rsquo;s coffee business footprint. This role combines both new business acquisition and account management to achieve revenue targets and foster long-term partnerships.JOB DESCRIPTION:Sales &amp; Business Development<ul><li>Identify, prospect, and qualify new B2B customers (caf&eacute;s, hotels, offices, restaurants, etc.).</li><li>Develop and execute sales strategies to achieve monthly, quarterly, and annual sales targets.</li><li>Negotiate contracts, pricing, and service-level agreements.</li><li>Monitor and analyze competitor activity, market trends, and customer feedback to identify new business opportunities.</li><li>Build and maintain strong, long-term relationships with existing accounts to ensure customer satisfaction and retention.</li><li>Identify upsell and cross-sell opportunities within existing accounts (for example: introducing new blends, machines, or accessories).</li><li>Follow up on client orders, delivery schedules, and payment cycles; coordinate with operations, marketing, and logistics teams.</li><li>Prepare and present regular sales reports, account reviews, and forecasts to management.</li></ul>Market Research &amp; Strategy<ul><li>Conduct market research to identify trends, customer needs, and potential gaps in the market.</li><li>Develop business proposals, pitch decks, and RFP responses tailored to coffee industry clients.</li><li>Represent the company at industry events, trade shows, and networking platforms to build brand visibility.</li></ul>CRM &amp; Sales Process<ul><li>Manage and maintain a robust pipeline using CRM systems; track leads, opportunities, and activity.</li></ul>QUALIFICATIONS:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>2&ndash;5 years of B2B sales or business development experience, preferably in F&amp;B or Coffee industry.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Strong research and analytical abilities to spot new trends and opportunities.</li><li>Self-motivated, target-driven, and able to work independently.</li></ul>Job Type: Full-timePay: AED4,500.00 per month

Business Development Executive (Coffee Industry - Hindi Speaker)

Join Alrais Holding and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alrais Holding

ABOUT_COMPANY

Senior Barista

Facility Manager

Talent Acquisition Executive (Hindi Speaker)

Business Development Executive (Coffee Industry - Hindi Speaker)