Qureos Mentor

Dairy Queen

OverviewJoin our vibrant team as a Cashier/Customer Service Associate, where your energy and enthusiasm will create memorable experiences for every customer. In this dynamic role, you will be the friendly face that assists customers with their purchases, manages food and retail transactions, and ensures a clean, welcoming environment. Your culinary experience and food handling skills will support food preparation and service, while your expertise with POS systems will streamline checkout processes. This paid position offers an exciting opportunity to develop your skills in a fast-paced food industry setting, all while delivering exceptional customer service.Responsibilities<ul><li>Greet customers warmly and provide outstanding service to enhance their shopping or dining experience</li><li>Operate POS systems such as Aloha POS and Micros POS to process retail sales transactions accurately and efficiently</li><li>Manage food service customer orders, ensuring proper food handling, preparation support, and timely delivery</li><li>Handle cash register operations, process cash transactions, and provide correct change with basic math accuracy</li><li>Assist with food preparation tasks when needed, maintaining cleanliness and sanitation standards in the workspace</li><li>Maintain a clean and organized workspace, including bussing tables, sanitizing surfaces, and supporting kitchen cleanliness</li><li>Upsell menu items or retail products to increase sales while ensuring customer satisfaction</li><li>Operate kitchen equipment safely and efficiently during food prep or service shifts</li><li>Follow food safety management protocols to ensure compliance with health regulations</li><li>Support operating kitchen equipment and food handling procedures in accordance with sanitation standards</li></ul>Skills<ul><li>Proven experience in quick service or fast food restaurant environments with strong cashiering skills</li><li>Familiarity with POS systems such as Aloha POS, Micros POS, or similar platforms</li><li>Excellent customer service skills with a friendly, energetic attitude</li><li>Ability to perform basic math accurately for cash handling and register operations</li><li>Knowledge of food preparation techniques and food safety standards in the food industry</li><li>Strong time management skills to handle multiple tasks efficiently during busy periods</li><li>Experience in retail sales transactions, upselling techniques, and food service customer order management</li><li>Ability to operate kitchen equipment safely and maintain sanitation standards</li><li>Effective communication skills to collaborate with team members and assist customers confidently</li><li>Prior experience in serving or caf&eacute; environments is highly desirable</li></ul>Join us in creating a lively atmosphere where excellent service meets quality food! This role is perfect for motivated individuals eager to grow their career in the food industry while delivering memorable customer experiences.Pay: $12.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Cashier/Customer Service

OverviewJoin our dynamic retail team as a Cashier, where your enthusiasm and customer-focused mindset will drive positive shopping experiences. In this energetic role, you will be the friendly face at the checkout counter, ensuring smooth retail sales transactions and exceptional service. Your attention to detail and communication skills will help create a welcoming environment for all customers. Whether handling cash register operations or assisting with product demos, your contribution will be vital in delivering top-notch service and supporting store operations.Responsibilities<ul><li>Operate cash registers efficiently, accurately processing retail sales transactions while handling cash, credit cards, and other payment methods.</li><li>Provide excellent customer service by greeting shoppers warmly, answering questions, and guiding them through product features and store policies.</li><li>Manage cash drawer handling with precision, ensuring proper cash handling procedures are followed at all times.</li><li>Assist customers with product demos to highlight key features and benefits, encouraging upselling opportunities to maximize sales.</li><li>Maintain knowledge of retail store products and merchandising to assist customers effectively and promote featured items.</li><li>Stock shelves and organize displays to ensure the store remains inviting, well-organized, and fully stocked throughout the shift.</li><li>Uphold phone etiquette standards when answering inquiries or providing support over the phone, ensuring clear communication and professionalism.</li><li>Support supervising staff during busy periods or when needed, helping to oversee daily operations and ensure excellent customer experiences.</li></ul>Skills<ul><li>Proficiency with POS (Point of Sale) systems for quick and accurate transaction processing.</li><li>Previous supervising experience is a plus, demonstrating leadership in a retail environment.</li><li>Ability to perform basic math accurately for cash handling, change calculation, and sales totals.</li><li>Strong communication skills to engage customers effectively and relay product information confidently.</li><li>Bilingual abilities are desirable to serve diverse customer needs better.</li><li>Knowledge of retail sales techniques including upselling and cross-selling strategies.</li><li>Experience with merchandising, stocking, and inventory management to support store presentation standards.</li><li>Excellent phone etiquette for professional communication with customers and team members alike.</li></ul>Join us in creating memorable shopping experiences by combining your retail expertise with your passion for customer service!Pay: $12.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Cashier

<div>Company Description 
About International Dairy Queen, Inc.International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges. 
Job Description 
Provides advanced technical and customer service support to local and remote staff. Responsibilities include responding to Level I technical and desktop support for incidents and requests, performing advanced troubleshooting procedures, and solving complex technical problems on computer hardware, software, components, and network connectivity. This includes, but is not limited to, desktop PCs, laptops, telephones, printers, audio/visual (AV) equipment, MS 365 products, and various proprietary applications.
The Technical Support Analyst (TSA) II will utilize remote access to client PCs to support advanced solutions, maintain and administer Active Directory network accounts, and process/manage customer information using ServiceNow. A vital function of the Analyst will be maintaining high customer satisfaction by interacting with users via ServiceNow Self-Service, chat, telephone, and email. Additionally, the role involves mentoring Level I analysts, handling escalated issues, and contributing to the development of support documentation and training materials.
Primary Accountabilities:
Administration &amp; Support<ul><li>
Ability to perform all TSA I activities along with the following:</li><li>
Maintain high customer service for all support queries and adhere to service management principles by retaining ownership of user issues, updating end-user tickets with comprehensive notes, and communicating progress in a timely manner.</li><li>
Possess deeper technical knowledge to resolve more complex issues. This includes diagnosing and resolving intricate hardware problems, addressing software conflicts and compatibility issues, and escalating long-lasting hardware failures to vendors when necessary. They analyze system logs, perform diagnostics, and implement advanced solutions to verify resolution.</li><li>
Administration of user accounts, permissions, and roles in Active Directory or similar systems. They perform tasks such as creating and modifying MS365 Teams, setting up new workstations, repurposing hardware, and managing mobile assets. They document all administrative actions and ensure systems are updated and secure.</li><li>
Use scripting languages like PowerShell or Python to automate repetitive tasks and improve efficiency. They write, test, and deploy scripts in production environments and troubleshoot any issues that arise during the process.</li><li>
Provide in-depth support for specific applications used within the organization, such as Adobe, ScreenMeet, AutoCAD, and Microsoft Applications. They configure and customize applications to meet user needs, diagnose and resolve common installation errors, and review installation logs to troubleshoot issues.</li><li>
TSA II should be familiar with network configurations, workstation logs, security awareness, and act as a vendor liaison, handling vendor technical support requests when problems cannot be resolved.</li><li>
Be an advanced trainer and mentor.</li><li>
Receive and manage internal escalations.</li><li>
Other duties as assigned or required.</li></ul>
Service Development<ul><li>
Efficient handling and prioritization of support tickets. Use ITSM principles and ServiceNow to manage tickets, communications, and maintain and track changes to the Knowledge Database.</li><li>
Identify and manage recurring issues through root cause analysis and trend analysis. Conduct thorough investigations to determine the underlying causes of problems and implement solutions to prevent recurrence. Document and communicate the problems and resolutions effectively.</li><li>
Knowledge Base Contribution: Adding new solutions and updating existing articles in the knowledge base. Searching and applying solutions. Reporting knowledge gaps. Reviewing expired articles.</li><li>
Standard Operating Procedures: Documenting standard procedures for common tasks and issues and ensuring SOPs are easily accessible to all team members.</li><li>
Feedback and Improvement: Gathering feedback from users and team members. Collecting Feedback: On the usefulness of knowledge base articles. Continuous Improvement: Improving documentation based on feedback and new insights.</li><li>
Anticipate customers' and teammates&rsquo; needs and proactively identify solutions.</li><li>
Create and maintain knowledge of emerging technology.</li><li>
Consider, propose, and collaborate on ideas around continuously improving service delivery.</li></ul>
Communication &amp; Collaboration<ul><li>
Communicate effectively, verbally and in writing, with people at all levels of the organization</li><li>
Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers</li><li>
Establish and maintain effective relationships with staff members, customers, franchisees, and vendors.</li><li>
Work in a team environment, making positive contributions to the organization.</li></ul>
The US national hourly range for this position is $32.23- $38.67. This role is elgible for overtime. The range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience. 
Qualifications 
Education and Qualifications:<ul><li>
High School Diploma or equivalent required.</li><li>
3 to 5 years of prior Help Desk and Desktop Support experience for a company with at least 400 users</li><li>
3 years of experience supporting Windows operating systems and Office products; proficiency supporting Macintosh hardware and software a plus</li><li>
Experience supporting and troubleshooting network connectivity (local, remote, VPN) issues</li><li>
ITSM experience a plus, including ITIL principles</li><li>
Ability to work under pressure, prioritize multiple requests, meet deadlines, and achieve goals</li><li>
Strong telephone, oral, and written communication skills required</li><li>
Ability to work and rotate support shifts as required</li><li>
Must demonstrate accountability, willingness to accept responsibility, and commitment to customer satisfaction and excellent attention to detail.</li><li>
Full-time, on-site position (not hybrid or remote)</li><li>
Minimal travel will be required</li></ul> 

Additional Information 
All your information will be kept confidential according to EEO guidelines. 
Benefits
Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.
Work Environment
Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.
Inclusion &amp; Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome. 
IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.</div>

Technical Support Analyst II - Enterprise Technology (Onsite)

<div>We are looking for an experienced assistant general manager to help the general manager in directing daily business operations. The assistant general manager should be experienced in a supervisory role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The AGM must be able to competently perform duties in the absence of the general manager. 
To be a successful assistant general manager, you should eagerly participate in educational and training opportunities. The AGM must be able to motivate and positively influence staff, especially during times of low morale. A top candidate for this position must have strong leadership and organizational skills. The AGM should be firm, but also approachable.
Responsibilities:<ul>
<li>Cooperating with the general manager, and assisting with anything from project planning to staff management.</li>
<li>Nurturing positive working relationships with staff.</li>
<li>Delegating daily tasks.</li>
<li>Addressing any issues in a timely fashion.</li>
<li>Supervising staff and controlling merchandise.</li>
<li>Ensuring company policies and procedures are followed.</li>
<li>Setting a good example for staff.</li></ul> 
Requirements:<ul>
<li>Degree in business administration or similar.</li>
<li>Great interpersonal and communication skills.</li>
<li>Strong problem-solving abilities.</li>
<li>Good observation skills.</li>
<li>An ability to deliver constructive criticism.</li>
<li>Computer literate and basic Math skills.</li>
<li>An ability to identify weaknesses and provide coaching where necessary.</li></ul>
Dairy Queen&reg; (DQ&reg;) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ&reg;, for over 75 years. Unlike any other quick-service brand, DQ&reg; food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That&rsquo;s why DQ&reg; fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It&rsquo;s what sets DQ&reg; restaurants apart and is what is helping us reach our vision of being the world&rsquo;s favorite quick-service restaurant
Pay: $11.50 - $18.00 / hour
Job Type: fulltime, parttime
Education: No education required
Work location: On-site</div>

Assistant Manager

Join Dairy Queen and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dairy Queen

About Company

Cashier/Customer Service

Cashier

Technical Support Analyst II - Enterprise Technology (Onsite)

Assistant Manager

Assistant Manager