Qureos Mentor

Dimension Data / NTT ltd

<div> <b>Key responsibilities:</b> <ul> <li>Provides support to users/administrators of the company platform.</li> <li>Supports and contributes to the growth of best practices for delivery of support services.</li> <li>Ensures understanding of company platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.</li> <li>Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision.</li> <li>Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution.</li> <li>Mentors less experienced team members in the various technologies.</li> <li>Performs any other related task as required.</li> </ul> </div> <br> <div> <b>To thrive in this role, you need to have:</b> <ul> <li>Seasoned working knowledge of the components in cloud/web applications.</li> <li>Seasoned understanding network monitoring connectors such as SCOM, Solarwinds etc.</li> <li>Seasoned understanding of SNMP traps and MIBs/OIDs.</li> <li>Seasoned understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx).</li> <li>Seasoned understanding of the HTTP/HTTPS Request and Response Cycle.</li> <li>Seasoned understanding of database concepts.</li> <li>Seasoned understanding of ITSM, CMDB and ITIL business process.</li> <li>Excellent troubleshooting/root cause isolation skills.</li> <li>Must be proficient with analyzing log files and standard debugging concept.</li> <li>Seasoned familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management.</li> <li>Seasoned understanding of email infrastructure/protocols.</li> <li>Seasoned understanding of Web Services   REST and SOAP and Authentication mechanisms   Single Sign-on, LDAP.</li> <li>Must have basic object-oriented programming skills (Java strongly preferred).</li> <li>Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.</li> <li>Ability to multi-task and work with high-value customer administrators and developers.</li> <li>Should be a team player working efficiently in a collaborative environment.</li> <li>Strong personal commitment to quality and customer service.</li> <li>Proven ability to maintain a professional demeanor when handling complex user issues.</li> </ul> </div>

Security Platform Engineer

<p>As a Senior Principal Enterprise Architect at NTT DATA, you will lead the design of complex technology and services solutions for our largest global clients. As the clients technology strategist, you will create blueprints and provide strategic direction, ensuring our clients drive their technology investments effectively. Your expertise will blend technological domain knowledge with business acumen to design sophisticated IT strategies and roadmaps that align with our clients' key business objectives and SLAs.</p>
<p>Collaborating closely with our sales team, you will actively participate in the presales process, conduct meetings, leading solutions proposals, and deliver compelling presentations to clients. Your role will involve translating clients' business strategies into actionable IT roadmaps, positioning our complete portfolio with a focus on service-related solutions and end-to-end architectures.</p>
<p>You will lead and support internal service and technical teams in mapping business outcomes and requirements. Your job will include designing and integrating services, processes, applications, data, and technology across multiple domains and geographies. You will also share best practices with internal teams and clients, contributing to our knowledge base of development and services.</p>
<p>Your strategic thinking, strong communication skills, and ability to interpret client needs will help you develop business cases and roadmaps to optimize IT operations and deliver measurable business value. By balancing proven solutions with innovative approaches, you will guide clients on IT strategies and implementations.</p>
<p>Your day will also involve managing large application and technology portfolios, leveraging frameworks and tools to synthesize current and future technology trends into compelling, value-driven solutions for clients. You'll guide architectural outcomes by defining principles and governance, ensuring consistency across projects.</p>
<p><strong>To thrive in this role, you need to have:</strong></p>
<ul>
<li>Extensive knowledge of Enterprise Architecture frameworks like TOGAF.</li>
<li>Certification in TOGAF advantageous.</li>
<li>Proficiency in Enterprise Architecture, Profession, Lifecycle and Support Services.</li>
<li>Knowledge of infrastructure strategies, including IaaS, PaaS, network, data center, security, collaboration and AI/ML.</li>
<li>Excellent business financial skills and experience with cost-benefit analysis.</li>
<li>Ability to understand how technology solutions impact various business scenarios.</li>
<li>Ability to translate complex technical concepts into simple, understandable terms.</li>
<li>Exceptional written and oral communication skills.</li>
<li>Strong strategic and systems thinking skills.</li>
<li>Bachelor s degree in information technology, Engineering, Computer Science, or a related field. Certified Software related certification is desired.</li>
<li>Cisco CCIE and/or Cisco CCXP certification strongly desired.</li>
</ul>

Senior Principal Enterprise Architect

Join Dimension Data / NTT ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dimension Data / NTT ltd

ABOUT_COMPANY

Security Platform Engineer

Senior Principal Enterprise Architect