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Security Platform Engineer
JOB_REQUIREMENTS
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Key responsibilities:
- Provides support to users/administrators of the company platform.
- Supports and contributes to the growth of best practices for delivery of support services.
- Ensures understanding of company platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision.
- Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution.
- Mentors less experienced team members in the various technologies.
- Performs any other related task as required.
To thrive in this role, you need to have:
- Seasoned working knowledge of the components in cloud/web applications.
- Seasoned understanding network monitoring connectors such as SCOM, Solarwinds etc.
- Seasoned understanding of SNMP traps and MIBs/OIDs.
- Seasoned understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx).
- Seasoned understanding of the HTTP/HTTPS Request and Response Cycle.
- Seasoned understanding of database concepts.
- Seasoned understanding of ITSM, CMDB and ITIL business process.
- Excellent troubleshooting/root cause isolation skills.
- Must be proficient with analyzing log files and standard debugging concept.
- Seasoned familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management.
- Seasoned understanding of email infrastructure/protocols.
- Seasoned understanding of Web Services REST and SOAP and Authentication mechanisms Single Sign-on, LDAP.
- Must have basic object-oriented programming skills (Java strongly preferred).
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.
- Ability to multi-task and work with high-value customer administrators and developers.
- Should be a team player working efficiently in a collaborative environment.
- Strong personal commitment to quality and customer service.
- Proven ability to maintain a professional demeanor when handling complex user issues.
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