Qureos Mentor

DOC Medical Center

<div>
 DOC Medical Center is seeking a customer-focused Call Center Representative responsible for managing patient communications, scheduling appointments, handling inquiries, and ensuring an exceptional patient experience. The role serves as the first point of contact for patients, supporting efficient appointment management, accurate information gathering, and seamless coordination with clinical and administrative teams.
 
 
 
 Requirements
 
 
 
 Bachelor's Degree (minimum requirement) with a medical or allied healthcare background (mandatory).
 
 
 3+ years of experience in a healthcare call center or medical receptionist role.
 
 
 Strong knowledge of appointment scheduling systems and medical software.
 
 
 Excellent verbal and written communication skills in English and Arabic.
 
 
 Strong customer service, interpersonal, and problem-solving skills.
 
 
 Proficiency in Microsoft Office and patient management systems.
 
 
 Ability to multitask and work effectively in a fast-paced healthcare environment.
 
 
 Applicant must be locally available in Qatar.
 
 
 
 Key Responsibilities
 
 
 
 Handle inbound and outbound calls, appointment bookings, rescheduling, and cancellations.
 
 
 Verify patient information and maintain accurate records in the hospital information system.
 
 
 Provide accurate information on services, physicians, clinic schedules, and appointment requirements.
 
 
 Coordinate with clinical and administrative teams to ensure efficient patient flow.
 
 
 Respond to patient inquiries professionally and resolve concerns in a timely manner.
 
 
 Follow up on missed appointments, patient feedback, and service requests.
 
 
 Maintain confidentiality of patient information and comply with organizational policies.
 
 
 Generate reports and support departmental performance objectives as required.
 
 
 Ensure high standards of customer service and patient satisfaction at all times.
</div>

Call Center Representative

<div>
 DOC Medical Center is seeking an experienced Insurance Officer
 
 
 Approvals responsible for managing medical insurance approval processes, ensuring accurate and timely claims submission, and maintaining compliance with insurance policies and regulatory requirements. The role involves coordinating with insurance companies, healthcare providers, and patients to facilitate smooth approval workflows, minimize rejections, and ensure efficient reimbursement and claims processing across the organization.
 
 
 
 Requirements
 
 
 
 Educational Qualification: MBBS/BDS/B.Sc. Nursing/B. Pharm/Any allied healthcare qualification [Preferred] OR Bachelors Degree in Finance, Business Administration, Healthcare Management, or related field.
 
 
 Minimum 45 years of experience in medical insurance, approvals, or billing in Qatar.
 
 
 CPC (Certified Professional Coder) certification
 
 
 Mandatory.
 
 
 Strong knowledge of insurance policies, approval processes, medical coding, and billing systems.
 
 
 Good understanding of Qatar healthcare insurance procedures and MoPH regulations.
 
 
 Strong attention to detail, accuracy, and process compliance.
 
 
 Excellent communication and coordination skills.
 
 
 
 Key Responsibilities
 
 
 
 Process and submit insurance claims accurately and ensure timely approvals.
 
 
 Verify patient insurance eligibility, coverage, and pre-authorization requirements.
 
 
 Review claims for completeness, accuracy, and compliance prior to submission.
 
 
 Follow up on pending, rejected, and delayed approvals to ensure timely resolution.
 
 
 Coordinate with insurance companies on coverage, policies, and payment guidelines.
 
 
 Ensure billing and documentation align with insurance contracts and coding standards.
 
 
 Work with billing and revenue cycle teams to resolve claim discrepancies and improve reimbursements.
 
 
 Maintain accurate records and reports of approvals, claims, rejections, and reimbursements.
 
 
 Ensure compliance with Qatar MoPH regulations and insurance requirements.
 
 
 Analyze rejection trends and support process improvements to reduce claim denials.
 
 
 Work Location:
 
 
 Qatar
 
 
 
 Industry
 
 
 
 Healthcare / Hospital
 
 
 
 Employment Type
 
 
 
 Full-Time
</div>

Insurance Officer – Approvals

<div>
 DOC Medical Center is seeking an experienced Insurance Manager responsible for leading the insurance function, streamlining patient insurance claims and recovery processes, and ensuring effective coordination with insurance companies. The role is accountable for optimizing reimbursements, enhancing patient satisfaction, overseeing insurance operations, and developing, implementing, and monitoring insurance policies, protocols, and best practices across the organization.
 
 
 
 Requirements
 
 
 
 Educational qualification: MBBS/BDS/B. Sc. Nursing/B. Pharm
 
 
 15+ years of healthcare insurance experience within Qatar and/or GCC countries.
 
 
 Minimum 5 years in a managerial/supervisory role
 
 
 CPC (Certified Professional Coder) certification preferred but not mandatory
 
 
 Strong knowledge about medical insurance system within state of Qatar
 
 
 Proven leadership, analytical, and negotiation skills
 
 
 Familiarity with insurance software
 
 
 Good understanding of insurance management, requirement and dynamics.
 
 
 
 Key Responsibilities
 
 
 
 Lead end-to-end insurance operations, claims administration, and payer management.
 
 
 Manage provider agreements, contract negotiations, and insurance network relationships.
 
 
 Oversee claims submission, adjudication follow-up, reconciliations, and reimbursement optimization.
 
 
 Monitor claim denials, disallowances, resubmissions, and revenue recovery performance.
 
 
 Ensure compliance with payer policies, regulatory requirements, and insurance protocols.
 
 
 Lead and develop the insurance team to achieve claims and revenue cycle targets.
 
 
 Analyze insurance KPIs, rejection trends, and payer performance metrics.
 
 
 Collaborate with Finance and Revenue Cycle teams to improve collections and reduce write-offs.
 
 
 Drive process improvements, operational efficiency, and payer relationship management.
 
 
 Work Location:
 
 
 Qatar
 
 
 
 Industry
 
 
 
 Healthcare / Hospital
 
 
 
 Employment Type
 
 
 
 Full-Time
</div>

Insurance Manager

Join DOC Medical Center and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DOC Medical Center

About Company

Call Center Representative

Insurance Officer – Approvals

Insurance Manager