Qureos Mentor

Doctors Urgent Care Group

About Us:Doctors Urgent Care Group is a fast-growing, multi-million dollar urgent care corporation operating 31 locations nationwide with over 300 employees across 5 states. We bridge the gap between high-volume clinic demands and seamless technology. We are seeking a highly detail-oriented, accurate, and efficient Medical Biller specializing in Charge Creation to join our collaborative RCM team on-site.We offer competitive compensation ranging from 45K-65K (based directly on experience) along with a comprehensive benefits package including Medical Compensation, Paid Sick Leaves, and Paid Holiday Leaves.Job Summary: The Medical Biller (Charge Creation Specialist) owns the critical front-end data entry and charge capture phase of our revenue cycle. Operating on-site within AdvancedMD, your primary mission is to audit daily clinical encounters and transform medical documentation into accurate, clean claims. This role bridges the gap between what the provider performs in the exam room and what is billed to insurance. You will ensure that proper codes, modifiers, and demographics are entered flawlessly to maximize data compliance and prevent front-end clearinghouse rejections.Core Duties and Responsibilities:Charge Capture &amp; Auditing: Audit daily clinic schedules, logs, and electronic charts against submitted encounters to ensure every single visit has a corresponding charge generated, preventing missing revenue.Encounter Data Entry: Accurately enter and validate patient demographics, insurance details, and clinical encounter metrics within AdvancedMD.Coding &amp; Modifier Verification: Review provider charts to ensure proper quality and alignment of ICD-10 (diagnosis) codes, CPT (procedure) codes, and HCPCS modifiers before final claim processing.Insurance Guideline Review: Verify insurance eligibility, deductibles, co-insurance, and specific regional requirements for Medicare, Medicaid, and commercial payers.Claim Scrubbing Collaboration: Identify, investigate, and resolve front-end data discrepancies, missing signatures, or coding conflicts before claims are batched and submitted.Turnaround Management: Maintain strict adherence to daily and monthly charge entry deadlines to ensure a steady, uninterrupted workflow of outbound billing.Required Skills and QualificationsData-Entry Accuracy: High-speed alphanumeric typing capabilities combined with meticulous attention to detail to minimize keystroke errors.Coding Fundamentals: Strong foundational knowledge of CPT, ICD-10, and HCPCS coding structures, urgent care modifiers, and clinical fee schedules.Payer Guideline Literacy: Strong working knowledge of Medicare, Medicaid, and commercial insurance policies, specifically regarding urgent care deductibles and reimbursement criteria.Analytical Problem-Solving: Ability to cross-reference provider notes with standardized insurance billing rules to spot documentation gaps.Experience and Education RequirementsExperience: Minimum 1+ years of dedicated experience as a Medical Biller with verifiable hands-on experience in charge creation, charge capture, or front-end claim generation. Experience in a high-volume outpatient or urgent care setting is preferred.Software Expertise: Minimum 1+ years of professional hands-on experience using AdvancedMD.Assessment: Must be completely willing to complete an AdvancedMD technical skill test during the interview process.Compliance: Thorough understanding of HIPAA regulations and a strict commitment to maintaining total data privacy.Pay: Rs65,000.00 - Rs100,000.00 per monthWork Location: In person

Medical Biller (Charge Creation)

Doctors Urgent Care Group is a fast-growing, multi-million dollar urgent care corporation operating 31 locations nationwide with over 300 employees across 5 states. We are seeking an efficient, organized, and detail-oriented Virtual Medical Assistant for Patient Collections to join our centralized On-site billing team.We offer competitive pay along with comprehensive benefits, including Medical Compensation, Paid Sick Leave, Holiday Leave, and room for professional growth. (Salary will be based directly on experience).Job Summary:The Virtual Medical Assistant (VMA) for Patient Collections acts as a professional financial counselor and patient advocate. You will be responsible for managing high-volume outbound and inbound patient communications regarding outstanding medical balances after insurance processing.Rather than taking a traditional collector approach, you will use your clinical medical assistant background to compassionately review medical charts, explain complex Explanation of Benefits (EOBs) to patients, identify front-end billing discrepancies, and establish ethical payment plans. This hybrid role ensures our patients receive clear, professional clarity on their bills while securing vital revenue for our 31 high-volume urgent care clinics.Core Duties and Responsibilities:Patient Financial Communication: Conduct high-volume outbound calls and manage inbound inquiries from patients regarding unpaid co-pays, unmet deductibles, co-insurance, and out-of-pocket urgent care balances.Clinical Chart Review: Utilize your medical assistant background to navigate the patient&rsquo;s clinical chart inside AdvancedMD to verify the services rendered, ensure the accuracy of demographics, and cross-reference billing statements.Insurance Resolution Guidance: Educate patients on their balance statements. Break down complex medical insurance concepts, EOBs, and deductible limits in an empathetic, easy-to-understand manner.Payment Negotiation &amp; Structuring: Secure phone payments via credit/debit card or electronic portal. Establish realistic, company-compliant monthly payment plans for patients facing financial hardships.Internal Billing Collaboration: Identify potential coding or insurance processing errors reported by the patient. Document the issues clearly and route them back to the appropriate billing or coding specialist for claims adjustment.Account Documentation: Maintain meticulous, HIPAA-compliant notes on every patient conversation, payment promise, and account update directly within AdvancedMD.Required Skills and Qualifications:Clinical &amp; Financial Balance: The ability to understand both basic medical terminology/patient charts and basic medical billing rules (copays, deductibles, coinsurance).Empathetic Customer Care: Exceptional active listening, phone etiquette, and conflict-resolution skills. The ability to navigate difficult financial conversations with a calm, supportive, and solution-oriented clinical demeanor.High Efficiency &amp; Resilience: Capable of maintaining high-volume outreach targets daily across multiple state locations without compromising data quality or patient satisfaction.Experience and Education Requirements:Experience: Minimum 1+ years of experience as a Virtual Medical Assistant Patient Account Coordinator or Customer Support Representative. Experience working directly with healthcare collections or medical customer service is highly preferred.Pay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Virtual Medical Assistant (Female)

About Us:Doctors Urgent Care Group is a fast-growing, multi-million dollar urgent care corporation. With 31 locations nationwide and a collaborative team of over 300 employees across 5 states, we operate a high-volume, high-velocity medical network. We are seeking an energetic, detail-oriented Billing Supervisor to lead our remote revenue cycle team and help maximize our collections and compliance.We offer competitive pay, along with a comprehensive benefits package including Medical Compensation, Paid Sick Leave, Holiday Leave, and exceptional room for professional growth. (Salary will be based directly on experience).Job SummaryThe Billing Supervisor will oversee the daily workflows of our centralized billing, coding, and accounts receivable teams within AdvancedMD. This role requires a working leader who can monitor daily claim submissions, track team productivity, analyze denial trends, and keep our Days in AR exceptionally low. The ideal candidate understands the fast-paced nature of urgent care billing (including global case rates, multi-state Medicaid rules, and walk-in eligibility challenges) and knows how to use AdvancedMD to keep the pipeline moving smoothly.Core Duties and Responsibilities<ul><li>AdvancedMD Workflow Management: Supervise the daily distribution and processing of high-volume claims queues within AdvancedMD. Ensure clearinghouse rejections are resolved daily and claims are scrubbed and submitted without delay.</li><li>Team Supervision &amp; Auditing: Oversee, mentor, and audit the daily performance of billing specialists, payment posters, and AR staff. Establish daily production targets and conduct regular quality assurance checks on their work.</li><li>Denial &amp; AR Trend Analysis: Systematically review AdvancedMD aging reports across our 31 locations. Identify and resolve systemic multi-state denial patterns (such as modifier errors or credentialing issues) before they hit timely filing limits.</li><li>Urgent Care Coding Compliance: Ensure the team accurately applies place of service codes (POS 20), global urgent care codes (S-codes), and appropriate modifiers (e.g., 25, 59) based on individual state contracts.</li><li>Front-End Feedback Loop: Partner with clinic managers and front-desk teams across our 5 states to provide feedback on recurring front-end intake errors (missing demographics, incorrect primary insurance, unverified eligibility) to improve our clean claim rate.</li><li>Escalated Problem Solving: Handle escalated patient billing inquiries, complex insurance disputes, and senior-level underpayment appeals.</li></ul>Required Skills and Qualifications<ul><li>AdvancedMD Experience (Strictly Required): Must have 1 or more years of hands-on experience working within the AdvancedMD billing and reporting system.</li><li>Urgent Care Literacy: Deep understanding of high-volume urgent care billing workflows, insurance guidelines, deductibles, Medicare, and Medicaid.</li><li>Leadership Capabilities: Proven ability to manage, train, and keep a remote billing team motivated and productive.</li><li>Data Organization: Strong analytical skills; comfortable exporting and analyzing billing and collection data via Excel to track department KPIs.</li></ul>Experience and Education Requirements<ul><li>Experience: Minimum of 3+ years of professional medical billing experience, with at least 1 year of experience in a supervisory, team lead, or senior role, preferably in a high-volume outpatient or urgent care setting.</li><li>Software: 1+ years of AdvancedMD experience (candidates must be willing to take an AdvancedMD technical assessment during the interview process).</li></ul>Please Note: To ensure an efficient review process, only candidates who meet the specified requirements regarding medical billing leadership, AdvancedMD experience, and realistic salary expectations will be considered. Applications that do not align with these criteria will not be processed.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Medical Billing Supervisor

Doctors Urgent Care Group is a fast growing multi-million dollar urgent care corporation. We have 31 locations nationwide and staffing over 300 employees across 5 different states.We are looking for a full-time remote Medical Biller. The person filling this role will be reporting to the Director of Operations and will be working alongside a collaborative and talented team. This schedule is around 45-hours/week, 8:00 AM-05:00 PM Detroit USA time Monday-Friday.We offer competitive pay, with comprehensive benefits including Medical Compensation, Sick leaves, Holiday leaves and much more. (Salary will be based on experience)Job Duties:<ul><li>Understand insurance guidelines, Medicare and Medicaid, including urgent care and deductibles.</li><li>Verify insurance eligibility and benefits.</li><li>Bill Charts</li><li>Check charts completion.</li><li>Review/Audit charts for quality and proper coding.</li><li>Knowledge of medical billing software.</li><li>Investigate and resolve billing issues with patients.</li><li>Other duties and responsibilities as assigned.</li></ul>Requirements:Must have 1 or more years of experience as Medical Biller. Must have 1 or more years of Advanced MD experience Must be willing to take Advanced MD technical test.Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: Remote

Medical Biller (AR Specialist)

Job Summary:The Medical Billing Quality Assurance Officer is responsible for executing internal audit protocols across the medical billing and coding lifecycles. This professional monitors charge capture, claim form fields, modifier placements, and Accounts Receivable (AR) follow-up processes to ensure strict alignment with CMS guidelines, HIPAA regulations, and payer-specific policies. By analyzing error trends and delivering targeted coaching, the QA Officer actively minimizes claim denials, lowers Days Sales Outstanding (DSO), and shields the healthcare organization from structural compliance risks.Core Duties and Responsibilities:<ul><li>Routine Claims &amp; Process Audits: Conduct random and targeted internal audits on submitted claims, payment postings, and patient statements across multiple source systems (EHR/Billing software) to measure accuracy against established Service Level Agreements (SLAs).</li><li>Code Verification &amp; Compliance Tracking: Validate that applied ICD-10-CM, CPT, and HCPCS codes accurately reflect the clinical documentation. Screen pre-submission claims for upcoding, undercoding, unbundling errors, and missing modifiers using NCCI (National Correct Coding Initiative) edits.</li><li>Denial &amp; Rejection Root-Cause Analysis: Review clearinghouse rejections and insurance denials to pinpoint structural workflows or system glitches. Trend the data by team or individual to implement long-term corrective action plans.</li><li>Staff Feedback &amp; Coaching: Package audit metrics into clear, actionable reporting dashboards. Conduct standard calibration sessions and retraining with medical billers, coders, and AR specialists to reduce performance deficiencies.</li><li>Payer Guideline Management: Maintain an updated knowledge base of evolving state/federal regulations (Medicare, Medicaid) and commercial insurance policies. Ensure internal Standard Operating Procedures (SOPs) are updated to match quarterly code changes.</li><li>AR and Ledger Integrity Reviews: Meticulously review accounts receivable follow-up records to confirm that staff are properly appealing denials, managing outstanding balances ethically, and applying payment plans appropriately.</li></ul>Required Skills and Qualifications:<ul><li>In-Depth RCM Expertise: Comprehensive understanding of the end-to-end insurance claim lifecycle, commercial/government clearinghouse procedures, and medical terminology.</li><li>Advanced Coding Literacy: High proficiency interpreting guidelines within ICD-10-CM, CPT, and HCPCS codebooks, alongside a firm grasp of payer-specific bundling rules.</li><li>Data-Driven Analysis: Strong analytical mindset with the ability to define distinct billing problems, extract performance data, establish root causes, and draw objective conclusions.</li><li>Communication &amp; Collaboration: Diplomatic, plain-language interpersonal communication style. Able to deliver constructive performance evaluations to staff and translate technical compliance data clearly to leadership.</li><li>Software Proficiency: Hands-on experience navigating enterprise Electronic Health Record (EHR) databases and industry-standard billing platforms (e.g., Epic, Cerner, eClinicalWorks) alongside advanced proficiency in MS Excel for auditing logs.</li></ul>Education and Experience Requirements:<ul><li>Education: Associate&rsquo;s or Bachelor&rsquo;s degree in Healthcare Administration, Finance, Business, or a closely related field (or equivalent verified experience).</li><li>Experience: Minimum of 2 years of direct experience in medical billing, coding, or healthcare data auditing. Proven experience in an auditing or supervisory capacity is heavily preferred.</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: Remote

Medical Billing Quality Assurance (QA) Officer